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Just received box of 7 records from Secretly Store into the UK (Scotland) today and zero customs charges. Result.

Ah I never seen that bit. I only seen them initial statement someone posted up. But as I said earlier I am not on reddit at all. Guess it’s another reason why their policy should have been to talk to affected customers and not just go chatting on reddit to loads of folks. move been consistent...

He didn’t say anywhere it was Saddle Creek. He said human error. Could be wrong pick lists being generated by VMP and sent to Saddle Creek. VMP will have a fulfilment person even though the actual picking and dispatching is done elsewhere. he also mentioned changes to personnel and teams so...

How did you get hold of that?

Yeah to be fair how many times have VMP said in the last year they’re swamped with CS queries. Lots. And that’s before this major meltdown.

I’d like to know how this ties in with them saying at end of December they only had 5% of the backlog to clear and they’d have it done that week. seems like it is still an absolute mess and a much bigger issue. So clearly they still don’t mind lying about the scale of the issue.

I’ve been part of this exact same thing. For a company generations hundreds of millions of turnover every year. we had a major new stock management system coming in and were in middle of testing and installation of the actual equipment. word came through on a call that the board were going to...

Because today’s non customer might well become tomorrow’s actual customer.

I did that and surprise surprise was absolutely ignored once again.

I don’t get why this isn’t just an email to customers. Especially affected ones. Going on reddit? I am not on that. A tiny proportion of customers will see it. There is so much they just haven’t addressed. The proof will be when people get their records. Until I get mine I am calling BS. getting...

Why thank you. I renewed for 12 months because at the point of renewal I hadn’t really experienced any issues in the two years or so I’d been a member. I had no reason personally to doubt them. since then obviously it’s went crazy. is anyone even bothering to order anything new?

I should point out in response to their “update” that none of my 20+ records were preorders or back orders or whatever else they claim. Regular items showing as in stock. since the brief flurry of emails last night I have heard nothing. why not even reply saying thanks for letting us know and...

If we can all login to our accounts and see our pre migration orders then surely they can?

M Many many reasons for a migration. Could be tied in with other companies in a group. Putting everyone on same platform. Could be pet project of director, a new supply chain boss wanting it done like in old place. Could be support stopping for existing platform or support getting too...

By mailing Matt Fiedler. But to be fair getting a prompt reply is one thing. Getting any kind of actual resolution is quite another. From me mailing Fiedler to getting a reply and then me replying with the requested information was no longer than 10mins. Lets see how long their next reply takes.

My mail to Matt Fiedler generated a reply within minutes. As follows; --------------------- Hey there, Extremely sorry about the late reply on this. We have been insanely behind in the email queue, but we appreciate the patience. What records are you referring to? Let me know, and I will do some...

I’ve just got a reply within two mins.

I’ve mailed him. todays update is my 20+ records FROM November still show as paid and unfulfilled. still no response from CS.at all.

I’ve just been checking each post at a time. Haven’t kept track of them all as in saved the posts or anything.

Yes, me. Longer than a month.