Vinyl Me Please (store, exclusives, swaps, etc)

Portland Sheriff said:
I can see why many are not psyched about Oliver Nelson “Straight Ahead.” It’s not really a “swinging’ affair” as Dexter Gordon might say, but if I didn’t have the OG mono, I’d be very happy to be getting it.
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Skalap said:
I am in with the Wu because I am a Wu fan and may, or not, go with Oliver Nelson as well. I already have SRV, I have enough Nillson and I am not enough in country so I'll pass on the other three.
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I don't think I can swing an add-on this month, else I would probably go with the Oliver Nelson as well. Still may if I can't nab Waylon. But I may also swap for credit to grab the new WILLIE Nelson instead.
 
Andy said:
What the story these days with memberships & credits? Can you swap store credits for membership credits? And are there any incentives to keep subscribing now that the free record deal has finished?
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yes. you can email CS and they will swap store credits for member credits.

they have a $20/40/80 off 3/6/12 month referral using this link: Join the Club

a bit more for internationals (think its $99 off a year)
 
So my ODB is warped and I got offered store credit instead but not the $85 others had.

I was wondering if they are not asking for the minimum records to be pressed at GZ hoping it willl be enough for the month and potential replacements. Then, if there is demand, having the same record pressed but thhis tile at their own plant. Just my two cents.
 
Joe Mac said:
I’m of the opinion that their computer systems and logistics are fundamentally broken and always have been and that they’ve used a third party warehouse of low paid workers as a convenient whipping boy for years.
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I’m of the opinion that it’s simply cheaper for them to use a third party warehouse than it would be to build a massive warehouse and staff it to ship tens of thousands of records every month all over the world.
 
Skalap said:
So my ODB is warped and I got offered store credit instead but not the $85 others had.

I was wondering if they are not asking for the minimum records to be pressed at GZ hoping it willl be enough for the month and potential replacements. Then, if there is demand, having the same record pressed but thhis tile at their own plant. Just my two cents.
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I’m of the mindset that everything on the ROTM side will be repressed at their new plant so long as they can get the license and they have the bandwidth
 
MikeH said:
I’m of the opinion that it’s simply cheaper for them to use a third party warehouse than it would be to build a massive warehouse and staff it to ship tens of thousands of records every month all over the world.
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Absolutely but repeatedly beating that warehouse over the head in public when it’s blindingly clear no one in your company has any logistics skill and when you’re IT backend is shit is just very very easy and quite pathetic scapegoating.
 
MikeH said:
Did I miss something about VMP publicly bashing their warehouse fulfillment?
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Sorry it’s an old narrative but they used to do it multiple times on their old forum. Warp? Seam split? Crunched corners? Saddle creek were storing it wrong, packaging it wrong, etc. Your records didn’t turn up? Were delayed? Saddle creek had fucked up the orders.

It took until the switch to shopify breaking bundling and causing people getting crazy multiples for it to be clear that it was VMPs systems that were fucked.

To answer your question I don’t think they have recently, or at least I haven’t seen it because I don’t engage in the way they chose to engage. The narrative remains though and so I challenge it every time I see it.
 
Joe Mac said:
Sorry it’s an old narrative but they used to do it multiple times on their old forum. Warp? Seam split? Crunched corners? Saddle creek were storing it wrong, packaging it wrong, etc. Your records didn’t turn up? Were delayed? Saddle creek had fucked up the orders.

It took until the switch to shopify breaking bundling and causing people getting crazy multiples for it to be clear that it was VMPs systems that were fucked.

To answer your question I don’t think they have recently, or at least I haven’t seen it because I don’t engage in the way they chose to engage. The narrative remains though and so I challenge it every time I see it.
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you guys really hold a grudge. that was like 6-8 years ago 😂😂

Their logistics definitely need work. They have always had a “don’t fix what somewhat works for us” mentality. So many headaches on their side (and customers side) would be fixed by investing more in the logistics side and inventory tracking. I always feel bad for their CS.
 
MikeH said:
you guys really hold a grudge. that was like 6-8 years ago 😂😂

Their logistics definitely need work. They have always had a “don’t fix what somewhat works for us” mentality. So many headaches on their side (and customers side) would be fixed by investing more in the logistics side and inventory tracking. I always feel bad for their CS.
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5. I kinda do but logistics is also a fundamental part of CS which is why I don’t think they necessarily deserve the high CS praise when it’s mostly just being nice about fixing something that’s been fucked up? They kinda sell well too many records, and have been doing so far way too long to not have properly invested in that. They aren’t a plucky little upstate and haven’t been for a long time.
 
Joe Mac said:
5. I kinda do but logistics is also a fundamental part of CS which is why I don’t think they necessarily deserve the high CS praise when it’s mostly just being nice about fixing something that’s been fucked up? They kinda sell well too many records, and have been doing so far way too long to not have properly invested in that. They aren’t a plucky little upstate and haven’t been for a long time.
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I mean I feel bad for their CS agents who have nothing to do with the choice in backend, software or logistics. They just answer tickets.
 
MikeH said:
I mean I feel bad for their CS agents who have nothing to do with the choice in backend, software or logistics. They just answer tickets.
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Beyond Paulie they’re also wildly inconsistent in how they deal with them…

But yes CS as an agent is a painful job but good CS is a whole company thing not an agent fix thing. Good CS is never needing to use them.
 
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