Vinyl Me Please (store, exclusives, swaps, etc)

gafacaode said:
Just received the email asking if I would recommend Very Meaty Pizza to a friend. On a scale of 0-10.
Guess they are trying to assess the effectiveness of their "apology" email.
I gave them a big fat ZERO BTW
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Same.
I did zero. Why? Because it will bring down any average of people feeling sorry for them. Also I agree with the 0 ranking.
Provided my issue. Lack of response time. Promised refund over 2 weeks ago.
 
I'm sorry, but every "calculated" business move they make seems to be coming from an antiquated dot-com's 101 or dot-coms for Dummies book from the 90's. Has anyone at VMP ever really understood business?

As opposed to the apology letter that went out to everyone, the "How Likely" email went out to a targeted group, that I would guess consists of current members to see where they stand. VMP continues to use numbers incorrectly, they have such a large user base that, to be honest, doesn't care about quality, communication or "good business practices", so they see themselves in a "good" position.

But I still contend that the most passionate supporter has there limits and if they can't fix the inherent problems they have as a company, they won't be able to keep sustaining blunder after blunder, each new misstep exponentially effects not only their subscriber base, but rips at their finances as well.
 
AnthonyI said:
I'm sorry, but every "calculated" business move they make seems to be coming from an antiquated dot-com's 101 or dot-coms for Dummies book from the 90's. Has anyone at VMP ever really understood business?

As opposed to the apology letter that went out to everyone, the "How Likely" email went out to a targeted group, that I would guess consists of current members to see where they stand. VMP continues to use numbers incorrectly, they have such a large user base that, to be honest, doesn't care about quality, communication or "good business practices", so they see themselves in a "good" position.

But I still contend that the most passionate supporter has there limits and if they can't fix the inherent problems they have as a company, they won't be able to keep sustaining blunder after blunder, each new misstep exponentially effects not only their subscriber base, but rips at their finances as well.
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I had to translate the question to “How embarrassed would you be if you recommended our service to a friend and they signed up and we continued to have a bunch of issues and they never got their records or they arrived damaged and we never responded to their replacement requests until it was too late, eventually resulting in the end of your friendship?”
 
AnthonyI said:
I'm sorry, but every "calculated" business move they make seems to be coming from an antiquated dot-com's 101 or dot-coms for Dummies book from the 90's. Has anyone at VMP ever really understood business?

As opposed to the apology letter that went out to everyone, the "How Likely" email went out to a targeted group, that I would guess consists of current members to see where they stand. VMP continues to use numbers incorrectly, they have such a large user base that, to be honest, doesn't care about quality, communication or "good business practices", so they see themselves in a "good" position.

But I still contend that the most passionate supporter has there limits and if they can't fix the inherent problems they have as a company, they won't be able to keep sustaining blunder after blunder, each new misstep exponentially effects not only their subscriber base, but rips at their finances as well.
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I attended a conference once whose premise was teaching a couple of key concepts.

The average consumer only tells a few people about their experiences with a product or service.

When someone feels they have had a great experience or are ecstatic with their purchase whether it be quality/value/price they may become a “brand ambassador” and tell anyone that will listen.

On the other side of the coin, an extremely dissatisfying experience may create “brand assassins”. They too will communicate their negative experience, which today with social media is very easy.

My take on all of this? VMP has created a posse of assassins, and they continue to supply them with ammunition.
 
HiFi Guy said:
On the other side of the coin, an extremely dissatisfying experience may create “brand assassins”. They too will communicate their negative experience, which today with social media is very easy.
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Is 'Assassin' something I can graduate to from 'Member' or 'Well-Known Member'? How many points do I need?
jamieanderson1968 said:
The question should have been:
"How likely are you to punch Matt Fiedler in the face?"
0 - nope
1 - I wouldn't cross the street to smack him in the kisser
2 - if we were in the same elevator, sure why not
3 - I would cross the street to smack him in the face
...
10 - I would drive to Denver to find him and punch him
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Based on conversations I had with him during my first year as a subscriber with VMP way back when, I'd say that Matt Fiedler is a good human being. He gives a shit. I have no doubt he spent the holidays on his laptop trying to address issues while at home. Running a small business is no joke, especially when you've never done it before, and especially when you scale it up quickly. You learn (or don't) as you go. If he started another venture, I'd check it out. I like the guy.

I place almost all the blame on the guy that was hired to be COO - Lloyd Starr. He's in charge of operations. All the stuff that went rapidly downhill over the last two months is operations. The guy has prior experience in e-commerce and transitioning companies to different e-commerce platforms. This is all on him, IMO.

As far as being an internet tough guy: please stop. Be cool.
 
jamieanderson1968 said:
The question should have been:
"How likely are you to punch Matt Fiedler in the face?"
0 - nope
1 - I wouldn't cross the street to smack him in the kisser
2 - if we were in the same elevator, sure why not
3 - I would cross the street to smack him in the face
...
10 - I would drive to Denver to find him and punch him

@HiFi Guy @High Rant District - you are both right, my apologies. That email set me off this morning. So instead I did what I tell others to do, voted with my wallet and cancelled my subscription.
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You’re edit is important here @jamieanderson1968 , let’s speak with our wallets and not find poor service. Can I just say @jamieanderson1968 is a good guy and any comments are just to do with frustration rather than any real intent. No ill will on any of the people but the company doesn’t deserve any pity.
 
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