I combined shipping from them on two orders right before he bailed from bandcamp. Emailed, got a quick response, everything arrived OK, but one of the shipping charges was never refunded. I emailed, waited 2 weeks, emailed again, emailed again, eventually was asked for the order numbers, responded with them, nothing, emailed again, emailed again, was asked for the order numbers, nothing emailed again, emailed again, and finally was refunded a week or 2 ago BUT I paid 25 euro shipping and was refunded about $19 U.S. Not sure how that happened. It isn't worth any more of my time for a couple of bucks. The hassle of trying to combine + get refunded adds to my hesitation ordering from them.
Bas used to be more responsive and I suspect now that he has his own site and is still probably a one person operation that the business is outgrowing the staffing
Edit: the above saga took place between June and Sept.