I just had a really terrible experience with Music Millenium and am wondering if I'm alone in that.
I ordered a "new" album and when it showed up, it was bent up with corner dings and even a seam split. The mailer was still in immaculate condition, which means that they knowingly boxed it up like that. On top of that, they noticed that the system under-quoted me for shipping with the invoice they sent me, so they went ahead and charged my card for more without ever contacting me about it to provide a heads up, or receive my authorization. They just adjusted the shipping fee on the physical invoice in my package with a pen and sent me the receipt for the adjusted amount.
It was only a dollar more, but that seemed like a pretty bold (not to mention, illegal) move. I reached out to them explaining that I wasn't really cool with this and pointing out that they could have just emailed me if they noticed their last copy was bent to hell, or that the shipping was off. I said I wanted an immediate refund. Here's how they responded.
The LP you ordered has been in the store out in the bin since 6/26/18
Is the record itself damaged or are you just concerned about shelf wear of
the sleeve?
Our website has a few flaws and the major one for us in shipping is
allowing the customer to choose the shipping method. I have no control
over it at all.
You chose the incorrect shipping method on your own, CD/DVD, when you
purchased your LP. The shipping department will not allow me to
undercharge so I have to make adjustments (in pen) on your paper
printout.
I will issue a refund, keep the record.
- Allen
So... this is why I couldn't get an email ahead of time?
Also, this is what "shelfwear" looks like to them. If that bend looks small, it actually reaches up to the vinyl inside
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