Not sure if this is the same issue but I contacted them via the form on their website, radio silence. Tried again, no response. I emailed them directly at customerservice@fatbeats.com and got a response extremely quickly. Might be having issues with their form if that's what you usedSpeaking of Fat Beats I had two emails into them and never got a response. It used to be I would get responses on the same day. It’s been at least a month and no reply at all