Vinyl Me Please (store, exclusives, swaps, etc)

NewsFedora said:
I think it's a no-win situation. The customer service tickets of people wanting replacements for something like De La Soul have long been closed, and are considered "resolved" through either store credit or another record or whatever.

But say VMP did decide to go the extra mile, that means finding and reopening tickets and manually contacting people saying "Oh btw we now have this. You still want?" There's probably way more people who wanted replacements than copies they found. Now imagine a few dozen people get those emails and have the option to get a replacement copy. Then they go to reddit or some message board that we may or may not frequent, giddily saying they FINALLY got a replacement record, straight from VMP.

Now imagine if you wanted a replacement and VMP didn't reach out to you. You obviously hit up CS asking for a replacement but once again, too late. All gone. They already gave their five copies away to five other people. Now you're pissed. You wanted a replacement for months and they never bothered to contact you? What gives?! "How come @NewsFedora lucked out and got an email but I didn't?!"

So you can see it's a bit of a prickly situation. People are gonna be mad regardless, so they went with the path of least resistance in selling these random spare copies, where at least there is no sign of favoritism given.
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Or, maybe just keep track of all your inventory so you don’t get in this situation at all. So you’re, you know, not having your CS tell people that there’s no way you can replace copies. It’s only a no-win situation if you let them get away with their BS at face value.
 
D Jilla said:
Or, maybe just keep track of all your inventory so you don’t get in this situation at all. So you’re, you know, not having your CS tell people that there’s no way you can replace copies. It’s only a no-win situation if you let them get away with their BS at face value.
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It does seem like a long-standing issue with Saddle Creek. Without direct knowledge about any contract or agreement they have with VMP I can't really speculate beyond that.
 
NewsFedora said:
It does seem like a long-standing issue with Saddle Creek. Without direct knowledge about any contract or agreement they have with VMP I can't really speculate beyond that.
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They have cried wolf with saddle creek excuse for far too long and been allowed to get away with it. They seem to still be outright refusing to contemplate that it might be an idea to get an adult in the room with proper logistics experience. As a company they appear to be far too into patting themselves on the back over the tiniest thing but when things go wrong they put out a contrite email, fix nothing and get salty when people remain pissed off.
 
mdmost said:
•Posted by
u/storfer
Restocks
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Some of you noticed this already, but our store team just put up a bunch of previously sold out exclusives as we've been doing a thorough inventory on what we *actually* have in the warehouse.
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this whole thing reminds me of that one time they went through the warehouse, worked real hard on their inventory to get their ship in order, threw up discovered TBT titles on the site, and ever since then it has all worked SO WELL.
Jabba said:
Wait, people here have jobs? I enjoy lurking these forums, but based on how much time grown adults spend on here whining about their spinning music discs, I always assumed most of the posters were virgins who lived in their mom's basements lol.
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cute.
NewsFedora said:
Mine looked and sounded perfect. I think some people got warped copies, so you'll just have to roll the dice and see what you get.
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I think something is wrong with @Mather's die.
dice.jpg
 
sorcerer said:
i was really hoping that I Don't Like Shit I Don't Go Outside would pop up. i guess the stars didn't align tonight 😔
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LMAO!!! That exclusive sold out at least 3 years ago! All these exclusives that came back, all sold out within the last year! Slowdive’s Pygmalion was probably the oldest ‘sold-out’ exclusive!

I still really want the VMP exclusive of Justin Timberlake’s FutureSex/LoveSounds though! 😩
 
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