Murfocakes
custom title approved by jamieanderson1968
I’ve put it on now. Nice pressing. Lovely stupid nonsense.
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
I’ve put it on now. Nice pressing. Lovely stupid nonsense.
Murfocakes
custom title approved by jamieanderson1968
If my wife comes in and hears me listening to this she’ll think I’ve lost my mind. I might as well be sitting hear listening to Trout Mask Replica and watching pornography. But Tuesday is too early in the week for that kind of fun
jamieanderson1968
ninniest jackaninny
That sounds like a great Saturday night
Murfocakes
custom title approved by jamieanderson1968
If they had an exclusive of this in ‘X-Mas Green limited vinyl’ (or black as I refer to it) they would be praising it to the hilt.
Speaking of which, I must get a copy of the X-Mas Green album by Metallica/Prince/Jay-Z
Speaking of which, I must get a copy of the X-Mas Green album by Metallica/Prince/Jay-Z
Jmcg85
Well-Known Member
I have always been on a one month. Havent cancelled in over a year (I know I'm paying more but prefer it this way) if I havent cancelled have they just gone and cancelled me?
displayname
Well-Known Member
Man, this is an even bigger shitshow than I expected. I can't believe they are trying to relay "official communications" via a 3rd party site without sending out any warning to existing customers. First when I tried to log in I got caught in an endless loop of entering my email, clicking on "update password" and then entering my email again.
It's nice to get some updates from various people here, but I can't believe that 1 - they went live before the migration was complete. 2 - they did a migration that wasn't instant without customer warning. 3 - are sending notifications cancelling accounts without notice. 4 - are asking members with active accounts to "join the club" on their logged in member pages.
Honestly, if my auto-renew suddenly has a price increase without an alternative, I will reach a new level of frustrated. Being grandfathered in was the last shred of gratitude they showed to long term customers. I will gladly dip out to break their end of year projections if I need to.
Not only is this no longer a club, it's an outright frustration customer service experience... at any price.
Edit, here's what I sent to CS...
I expect to have a few exchanges with them this week.
It's nice to get some updates from various people here, but I can't believe that 1 - they went live before the migration was complete. 2 - they did a migration that wasn't instant without customer warning. 3 - are sending notifications cancelling accounts without notice. 4 - are asking members with active accounts to "join the club" on their logged in member pages.
Honestly, if my auto-renew suddenly has a price increase without an alternative, I will reach a new level of frustrated. Being grandfathered in was the last shred of gratitude they showed to long term customers. I will gladly dip out to break their end of year projections if I need to.
Not only is this no longer a club, it's an outright frustration customer service experience... at any price.
Edit, here's what I sent to CS...
I expect to have a few exchanges with them this week.
Joe Mac
Well-Known Member
I don’t think so. Their site isn’t reliable right now because they’re in the middle of a switchover. From the drips of information you’ll be fine on the month by month while you are on a continuous subscription. Once you cancel this time though you’ll only be able to come back with a min 3 month sub.
scotthilk
Well-Known Member
I think this is just their website being fluky. A lot of people on Reddit are saying the same thing, but they keep saying to be patient while they migrate over.
displayname
Well-Known Member
Yes, but at this point they really NEED to send out an email to existing customers. They are compounding the problem by continuing to fail to communicate.
I know it's a fluke because others have confirmed it here, but that's not an official communication. They don't own this site. They don't own reddit. VMP could save themselves a LOT of customer service time by confirming this directly with their customers.
Jmcg85
Well-Known Member
Thanks Joe that's what I was assuming would be the case. December be a bad time for me for them looking to get me on a 3 month sub. God damn R&HH they have me on a hook lol
imtheocean
Well-Known Member
Yeah, the fact that they didn't send communication to the members that they were upgrading the site if it was going to be this disruptive, that they did it on a weekday, and that they didn't just take the site down while they were migrating data is beyond me. Marketing / Product Leadership 101.
displayname
Well-Known Member
That company could use so many 101 courses, lol.
jamieanderson1968
ninniest jackaninny
Just went into my account and on the Profile page it says I have $5 credit. Not sure what that is about. Sadly there is nothing I want to buy right now to spend it before they take it away from me.
scotthilk
Well-Known Member
I wholeheartedly agree. I was just making sure that you saw
Bohnjaggs
Well-Known Member
I'm sure it's just migration issues but I recently subscribed to VMP again (a little over a week ago... and my order hasn't shipped yet, which is another problem altogether) but the problems I'm having with the new store are...
1) Membership and Orders tabs just display "..." loading screen forever when clicked on
2) My address on file reverted all the way back to my original subscription address in SoCal
3) No payment method currently listed and for some reason I'm having trouble adding one
Hopefully this will all be fixed before Fiona on Friday
1) Membership and Orders tabs just display "..." loading screen forever when clicked on
2) My address on file reverted all the way back to my original subscription address in SoCal
3) No payment method currently listed and for some reason I'm having trouble adding one
Hopefully this will all be fixed before Fiona on Friday
serotonein
Well-Known Member
The lack of communication isn't a fluke, it's a feature
goodoohuru
Member
Loving how often the word 'migration' is being used. Its not the resettlement of Europe after Soviet domination. All they're doing is uploading pictures and a database to a pre-designed website template, but to be fair, they make selling records look difficult.
gafacaode
Well-Known Member
I have no idea how this migration is done but, why does it take so long? Are they doing it manually? What the hell?
goodoohuru
Member
It actually doesn't take that long, but there can be hiccups if you're not organised.
I just read this...
The root cause of all less-than-perfect migrations can be traced to at least one of the following scenarios:
- The migration project occurs without consultation.
- Consultation is sought too late in the process, and/or after the migration.
- There is insufficient planned resource/time/budget to add requirements (or processes)/make recommended changes to the brief.
- The scope is changed mid-project, without consultation, or in a way which de-prioritizes requirements.
- Requirements and/or recommended changes are axed at the eleventh hour (due to resource/time/budget limitations, or educational/political conflicts).
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TCell
Well-Known Member
What would they do with more time? I hope someone asks Matt.
I'm in the same situation. I'm logged in, but it's telling me to Join the Club. It does show my orders though. I also don't have a payment method, because (according to Paul on Reddit), they have Paypal turned off. No eta when it'll get turned back on.
It's also kinda shitty they ran an impromptu Throwback Tuesday when they were in the middle of a migration to a new system and a sizeable number of members can't buy stuff yet.