Vinyl Me Please (store, exclusives, swaps, etc)

displayname said:
Of course they did. I'm assuming Friday, but we should all feel free to send them a nasty-gram tomorrow when it doesn't work. The only way we are going to push them to change anything is by making enough noise to where it's breaking processes and effecting bottom lines.
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If anyone wants a cheat to the conflicting emails so we can all flood them, here you go.

Email from Nov 26th - AM
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Email from Nov 26th - PM
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Nothing about a correction in that second email, so it's fair to state that they need to honor both (which I'm sure they won't).
 
mdmost said:
I'm in agreement that the swap lock in is not that big a deal. Could it have been communicated sooner? Of course. You have a limited window to swap any way and it's not like that much is added to the swap section from the time they're open. Even if it is, you're either finding out through here, Reddit, or magically checking at the right time. The downside right now is not having chat open so people can ask for exceptions to their swaps.
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What would you do with more time?
 
Rahawk2 said:
The only time I would be annoyed is if they go and add stuff in the next few days, If I see Spoon, Danny Brown, or Mobb Deep show up later this week and I can't swap I'd be pissed. Not likely to happen though.
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I think those are more likely to show up as Black Friday items for approximately 30 seconds before selling out, if they show up at all.

But yeah, I was briefly hoping Tidal would get added to swaps a little late today but there's no way in hell VMP is gonna open that clusterfuck Pandora's Box now.
 
Gavaxeman said:
So all issues on my acc with new website seem resolved, add ins back to right amount ($23) and all orders showing up (if not in right order) ..good timing as this is the first month since I joined that I’ve added both classics and R&HH.

Good selections
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Everything's been good on my end, but I just noticed when I look at my profile settings, the payment info is blank. And then when I go to fill it in, there's no option for Paypal, just credit card info. This isn't an issue when buying something from the site (Paypal is an option in normal checkout) I'm just worried about what this means for my subscription add-on when the first of the month hits.

I don't want to lose my Charlie Brown Christmas, guys. :cry:
 
Murfocakes said:
30% off sounds a great deal. But then you know all the crap that comes with it. The lack of CS support and the poor handling of the new site reminds me of the bad old days.
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Just to put things into perspective, I've been waiting three months for a Blue Note Anthology replacement album. We've had 30 emails now backwards and forwards, they sent a damaged replacement and then the wrong record. So that's $280 paid in April for an order not yet fulfilled. Right now this is the worst company I've ever dealt with, and I'd recommend everyone to look elsewhere for their purchases.
 
NewsFedora said:
Everything's been good on my end, but I just noticed when I look at my profile settings, the payment info is blank. And then when I go to fill it in, there's no option for Paypal, just credit card info. This isn't an issue when buying something from the site (Paypal is an option in normal checkout) I'm just worried about what this means for my subscription add-on when the first of the month hits.

I don't want to lose my Charlie Brown Christmas, guys. :cry:
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Yeah, I emailed info@ about the same thing. Paul gave the usual: He's really sorry. They'll add Paypal back in once the migration is complete, but didn't actually answer the question of whether it would be in time for add on tracks.

VMP CS has gone from some the best CS from any online retailer to the worst in the span of about 18 months.

Why they didn't hold off on the store migration until January to avoid the busiest retail time of year is beyond me.
 
TCell said:
Yeah, I emailed info@ about the same thing. Paul gave the usual: He's really sorry. They'll add Paypal back in once the migration is complete, but didn't actually answer the question of whether it would be in time for add on tracks.

VMP CS has gone from some the best CS from any online retailer to the worst in the span of about 18 months.

Why they didn't hold off on the store migration until January to avoid the busiest retail time of year is beyond me.
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They didn't know what to do with more time?

In all seriousness, I'm sorry that people are continuing to have bad experiences, but I'm simultaneously shocked that anyone expects anything else out of these nitwits
 
NewsFedora said:
I think those are more likely to show up as Black Friday items for approximately 30 seconds before selling out, if they show up at all.

But yeah, I was briefly hoping Tidal would get added to swaps a little late today but there's no way in hell VMP is gonna open that clusterfuck Pandora's Box now.
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Damnit I was kidding now you made me think there’s a chance. I now have to spend all Friday refreshing my screen.
 
Damn, it’s been so interesting for me to hear all these accounts regarding VMPs product/cs. In my two years of membership I’ve had to ask for two replacements out of all the records I’ve received from them and never had any records show up warped. On top of that their customer service has been incredibly accommodating when it comes to getting those replacements sent out and even with things such as substituting swaptions. Sorry to hear some people’s experience has been so opposite to that, hopefully things work out better in the future for you all. That being said Storf is a goof and he really should be more educated on the products he’s helping to create.
 
wokeupnew said:
It's a slow day at work so I've been on here and lurking over at reddit more often today.
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Easy there with that attitude you might be mistaken a vmp employee

Tldr - they migrated their online platform during the busiest retail season of the year without really knowing/caring for what consequences it would have and then go on Reddit and say they have a few issues but they'll do better next time.
 
uvwxVinyl said:
Easy there with that attitude you might be mistaken a vmp employee

Tldr - they migrated their online platform during the busiest retail season of the year without really knowing/caring for what consequences it would have and then go on Reddit and say they have a few issues but they'll do better next time.
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it's okay they're a growing company, they'll get better.
 
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