Vinyl Me Please (store, exclusives, swaps, etc)

radiodead said:
Wow. Then I have no clue what’s going on. They are going to send the record to half the people. The other half are going to get something else plus...the Weyes Blood record eventually?
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I am guessing they are waiting to decide how to bucket people but it could be something along the lines of your comment
 
Murfocakes said:
They dropped a ball not getting you on board on customer support sir
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or just helping determine when to communicate and who to. I will say I did disagree with @Lee Newman about the Nat communication initially but has it unfolded I changed my mind and agreed with him. He said everyone who was to get Nat should have been contacted initially and told about the issue, I thought only those affected should have been but unlike there initial communication on the forum way more people ended up being affected. But we can't get it right 100% of the time, though in the upper 80's would be acceptable (I don't thing VMP is close to this benchmark)
 
Bull Shannon said:
Hey hey but but if you're one of the unlucky 50% they'll send "a little something extra"!
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Enoch said:
or just helping determine when to communicate and who to. I will say I did disagree with @Lee Newman about the Nat communication initially but has it unfolded I changed my mind and agreed with him. He said everyone who was to get Nat should have been contacted initially and told about the issue, I thought only those affected should have been but unlike there initial communication on the forum way more people ended up being affected. But we can't get it right 100% of the time, though in the upper 80's would be acceptable (I don't thing VMP is close to this benchmark)
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I got caught in that shafting with Nat and the lack of communication. Lee and I both suggested VMP should have just communicated with everyone at the start. I found out through a random post on their Reddit group and asked their CS what was happening. They don't know how to communicate and if you notice, other than their increasingly delayed CS replies, have made it to where you can't talk to them. The company is inexperienced, young, adverse to criticism and making mistakes that are unfortunate and preventable.
PS finally got Nat in last week of May after they shipped it in lowest class mailer that took two weeks to arrive. Nice record, complete pain in the ass process though that cost them a lot of capital with me.
 
Biscuit said:
I got caught in that shafting with Nat and the lack of communication. Lee and I both suggested VMP should have just communicated with everyone at the start. I found out through a random post on their Reddit group and asked their CS what was happening. They don't know how to communicate and if you notice, other than their increasingly delayed CS replies, have made it to where you can't talk to them. The company is inexperienced, young, adverse to criticism and making mistakes that are unfortunate and preventable.
PS finally got Nat in last week of May after they shipped it in lowest class mailer that took two weeks to arrive. Nice record, complete pain in the ass process though that cost them a lot of capital with me.
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My experience with Nat was basically the complete opposite.

I got shafted in one of the buckets of people that didn't initially get the record, but communication was solid. I saw my swap didn't close initially and thought that was odd, got an email like 2-3 days later explaining the situation. Saw it on reddit as I already frequent there. I had a few questions that were answered faster on their forums than through CS, but they got back to me in email as well. Received the record around the time they promised and it plays great.

If you guys would like some comparison in CS response time... my twitch.tv account recently got hacked from Pakistan, and it took them 3 weeks to answer me.
 
roffle24 said:
My experience with Nat was basically the complete opposite.

I got shafted in one of the buckets of people that didn't initially get the record, but communication was solid. I saw my swap didn't close initially and thought that was odd, got an email like 2-3 days later explaining the situation. Saw it on reddit as I already frequent there. I had a few questions that were answered faster on their forums than through CS, but they got back to me in email as well. Received the record around the time they promised and it plays great.

If you guys would like some comparison in CS response time... my twitch.tv account recently got hacked from Pakistan, and it took them 3 weeks to answer me.
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Inconsistent is also one of their trademarks. Only the people they knew exactly what was going on with got the email you are referring to. I knew they didn’t know the whole story and thought (still do) it was better to give a heads up to everybody.
 
Selaws said:
I never ordered the exclusive as Id never heard of Weyes Blood before. I just watched/listened to the link you provided and shes incredible, hauntingly beautiful voice. If theres ever a silver lining to be had with this gigantic VMP screw-up its that I have been introduced to a new artist to binge!
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Glad you like it! I’ve been a fan for a while. Didn’t know how good this album would be when I preordered it in February, and I can say now that it’s my number one of the year.

Now all I need is a copy.
 
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