Vinyl Me Please (store, exclusives, swaps, etc)

High Rant District said:
VMP are using folks like you for short-term financing. They should be paying you a fee or interest.
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My wife tells me some suppliers do this to small businesses. Make an 'error' on their orders (overshipping/overbilling) or just making billing 'mistakes,' then taking a while to refund the overcharges. It's how they create 'float' or free short-term loans on someone else's dime.

Shady AF.
 
Heres the response I got.


"Hey Kevin,
My apologies. When the person cancelling those orders was cancelling and refunding them, they were not alerted to uncheck a certain box that would restock the cancelled record.
So those did get added back, but its not because we have copies. Those orders are going to get cancelled too :/ We have since gotten on the same page with this confusion, but I am so sorry for the frustration!
Let me know if you have any other questions, or if you need anything else. All the best!
-Paul"

So imaginary packages that didn't exist got put back in the store and were sold but will get refunded again. This is so fucked up.
 
AudioAce said:
So imaginary packages that didn't exist got put back in the store and were sold but will get refunded again. This is so fucked up.
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Mather said:
I'm sitting here having lunch with two of my good friends, Sasquatch and the Flying Pig. I asked them about the likelihood that those records were actually ever in stock and they both just shook their heads. So don't worry, we all highly doubt those ever ship.
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Your honor, I present to you exhibit A.
 
AudioAce said:
Heres the response I got.


"Hey Kevin,
My apologies. When the person cancelling those orders was cancelling and refunding them, they were not alerted to uncheck a certain box that would restock the cancelled record.
So those did get added back, but its not because we have copies. Those orders are going to get cancelled too :/ We have since gotten on the same page with this confusion, but I am so sorry for the frustration!
Let me know if you have any other questions, or if you need anything else. All the best!
-Paul"

So imaginary packages that didn't exist got put back in the store and were sold but will get refunded again. This is so fucked up.
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Pathetic. The CS rep shouldn't be describing back-end processes to explain a fuck-up.
 
BjorgenFjorgen said:
I think any time a CS rep feels the need to peel back the curtain, it's just making excuses. Most customers don't really care how or why things happen; they just want their order. But I respect the difference of opinion.
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Well to be fair I think the original poster had specifically asked CS how this could have happened and pushed for a response after just being told it was oversold . And he got a detailed response. Fair enough I think.
 
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