It was naive of me to expect this to go smoothly, but seriously, I re-subsribed on Monday for a 3-month-plan and I was really looking forward to this. After spending an hour in front of the computer Monday night trying to swap for Caroline Polachek (and succeding in doing so), my Swap was - as with probably everyone else who chose Pang - randomly changed to another record, "All Mirrors" by Angel Olsen. I did not receive any information on why that happened and what I was supposed to do if I wanted to swap out of it. I never received this E-Mail some other people got. All my E-Mails to VMP remained unanswered. By browsing this forum and Reddit I found out about the Swap Request Form, which I used now to try to ensure that I get at least something I chose myself and since it's Stevie Nicks, I hope it won't be a problem. I have no idea why they promise something to their customers with these Swap Exclusives that they can't keep. If you can't guarantee that the technology behind the store will work flawlessly, you should adjust your offer, abandon the Swap Exclusives and spare your customers the disappointment. Simply hoping that it will work out somehow is not fair to your members. Then randomly choosing a record for me that I didn’t ask for shortly before the deadline that I couldn’t change myself while not returning to my mails, what kind of service is that? Like after having paid I have to set all levers in motion to even get something I chose myself... I am absolutely not willing to pay for this subscription if they're not able to proceed the swaps properly and fulfill their part of the deal.
I deeply regret having signed up again for 3 months. Given what happened this week, I absolutely want them to change my 3-month-plan to a monthly plan, take my Stevie and get out of this ASAP. This was supposed to be fun but it's just a huge mess. But as I've said before, it's my own fault, I let them disappoint myself despite the obvious fact that they're currently not able to run their business and sell their products properly.