Equipment Recommendations - The Home For New System and Upgrade Advice

Tys1 said:
Got this in today, it works just like you said, thanks for the help! Still really unsure if I like it more with or without this bellari piece in, sounds maybe a little more harsh.... instruction book said something about how it has a HEADPHONE amp built in, maybe if it’s getting its amp signal from this piece and this amp signal is designed for headphones it wouldn’t translate that great with speakers. It’s a learning process I suppose
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Be patient. It should sound better once you get some hours on it.
 
HiFi Guy said:
Be patient. It should sound better once you get some hours on it.
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Thanks! Here’s another question for ya since I have you here.

I took Joe’s suggestion and turned the gain on speakers all the way up and adjusted volume with preamp’s gain control.... when speakers are all the way up there’s a significant hum, with it half way up there’s almost no hum. Does that sound like a likely ground issue within the powered speaker?
 
Tys1 said:
Thanks! Here’s another question for ya since I have you here.

I took Joe’s suggestion and turned the gain on speakers all the way up and adjusted volume with preamp’s gain control.... when speakers are all the way up there’s a significant hum, with it half way up there’s almost no hum. Does that sound like a likely ground issue within the powered speaker?
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So if it sounds better half way up and goes loud enough for you leave it there. treat all the way up as the control and the adjust it until it sounds good throughout the full range of the preamps volume control. It could also just be the limitations of the powered speakers.
 
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Tys1 said:
Thanks! Here’s another question for ya since I have you here.

I took Joe’s suggestion and turned the gain on speakers all the way up and adjusted volume with preamp’s gain control.... when speakers are all the way up there’s a significant hum, with it half way up there’s almost no hum. Does that sound like a likely ground issue within the powered speaker?
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Powered speakers often have class D amps in them, they can be pretty noisy if you floor them flat out. That’s normal. I wouldn’t suggest doing it.
 
Hollywood said:
It's basically down to the Limetree Phono and the MX-VYNL.
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Between the two I’d pick the MX-VYNL in a straight fight because it’s more adjustable/flexible, plus I know it sounds awesome, and probably would say go for that this side of the ocean. Can understand if @AnthonyI experience would put you off wanting to get something from the other side of the ocean in terms of servicing.
 
Joe Mac said:
Between the two I’d pick the MX-VYNL in a straight fight because it’s more adjustable/flexible, plus I know it sounds awesome, and probably would say go for that this side of the ocean. Can understand if @AnthonyI experience would put you off wanting to get something from the other side of the ocean in terms of servicing.
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That's my biggest concern.
 
Hollywood said:
That's my biggest concern.
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I gotta be honest, the customer service is what is turning me off to MF, not the product. Grant it, distance, covid and so on are a factor, but better communication and updates would have been nice.

This is my response after 5 weeks..........
Thank you for your email, Anthony. I spoke with our audio technician team who explained they received confirmation for a warranty repair/replacement from Focal. The decision on how to proceed with the unit will be left up to the manufacturer. Depending on what the defect is the amp will either be repaired or replaced.

Please note that warranty claims typically take 8-12 weeks (possibly longer).

I greatly appreciate your patience.

Thank you

Seth Webb

Customer Service Manager
 
AnthonyI said:
I gotta be honest, the customer service is what is turning me off to MF, not the product. Grant it, distance, covid and so on are a factor, but better communication and updates would have been nice.

This is my response after 5 weeks..........
Thank you for your email, Anthony. I spoke with our audio technician team who explained they received confirmation for a warranty repair/replacement from Focal. The decision on how to proceed with the unit will be left up to the manufacturer. Depending on what the defect is the amp will either be repaired or replaced.

Please note that warranty claims typically take 8-12 weeks (possibly longer).

I greatly appreciate your patience.

Thank you

Seth Webb

Customer Service Manager
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Customer service and after sales service is certainly very important. Lack of communication is also a big no no in my books. I'm not going to lie, the fact that the Musical Fidelity rep took his sweet ass time to get back to Jason to provide him with a price quote really left a bad taste in my mouth. I mean it shouldn't take 2 weeks to get a bloody pricing on a product.
 
Hollywood said:
Customer service and after sales service is certainly very important. Lack of communication is also a big no no in my books. I'm not going to lie, the fact that the Musical Fidelity rep took his sweet ass time to get back to Jason to provide him with a price quote really left a bad taste in my mouth. I mean it shouldn't take 2 weeks to get a bloody pricing on a product.
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Customer service will make or break my support of a company. I've mentioned this before, but most only have one system and being down for indefinite period of time would get REALLY annoying. I know our music/systems are "luxury" items, and you have options to listen to music another way in the mean time...........but that's hardly the point.

It taking time is one thing, being kept up to date is another. I just don't see how this particular issue takes 5 weeks "maybe longer" to decide what you're going to do. That's not acceptable.
 
AnthonyI said:
Customer service will make or break my support of a company. I've mentioned this before, but most only have one system and being down for indefinite period of time would get REALLY annoying. I know our music/systems are "luxury" items, and you have options to listen to music another way in the mean time...........but that's hardly the point.

It taking time is one thing, being kept up to date is another. I just don't see how this particular issue takes 5 weeks "maybe longer" to decide what you're going to do. That's not acceptable.
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I can see reasons and circumstances in which it’s acceptable but the lack of interim communication and the lack of information in the communication that you got are big issues.
 
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