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DJSJ said:
It's always been connected through the panamax, yeah.

Would a power surge even make sense? It just shut off one day; all over components connected to the panamax, and the panamax itself is completely fine. What would I even write to them; "Hey, I had a amplifier connected through your power conditioner, and now it's not working, can you reimburse me for it?" I'd just get laughed away.
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I get that, but honestly, if the repair shop is saying ALL the capacitors are shot, that makes even less sense, to me anyway. That said, I'd still reach out and say, "Hey, I had an amp connected to the Panamax and it shut down one day, I sent it out for repairs and was told that all the capacitors were blown, is it possible one part of the Panamax unit failed?"

They may have a way of knowing, I'm just guessing at this point and I feel really bad, but I honestly have a hard time believing that every capacitor blew out at one time. Again, I'm not saying the shop is wrong, but it just seems so odd to me.
 
DJSJ said:
It's always been connected through the panamax, yeah.

Would a power surge even make sense? It just shut off one day; all over components connected to the panamax, and the panamax itself is completely fine. What would I even write to them; "Hey, I had a amplifier connected through your power conditioner, and now it's not working, can you reimburse me for it?" I'd just get laughed away.
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Explain to them that your amplifier quit working, you sent in for service and every capacitor was blown. Laughing away is a worst case scenario. Seems odd to me.
 
AnthonyI said:
I get that, but honestly, if the repair shop is saying ALL the capacitors are shot, that makes even less sense, to me anyway. That said, I'd still reach out and say, "Hey, I had an amp connected to the Panamax and it shut down one day, I sent it out for repairs and was told that all the capacitors were blown, is it possible one part of the Panamax unit failed?"

They may have a way of knowing, I'm just guessing at this point and I feel really bad, but I honestly have a hard time believing that every capacitor blew out at one time. Again, I'm not saying the shop is wrong, but it just seems so odd to me.
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To be fair, he might have said almost every capacitor is blown and needs to be replaced, I was pretty angry and sad after hearing the quote so I might have missed that.


And yeah my first thought is that sounds ridiculous, but it's a certified NAD repair shop I got off their reference list, I'm sure theyre knowledgeable about these things. The local repair shop I first brought it to couldn't even work in it, he said the internal board was too complex. I don't think I have any recourse to tell an tech from a NAD certified repair shop that he doesn't know what he's talking about.
 
You can buy the upgraded capacitors for the NAD on eBay for $80. Get a soldering iron for $20.

It's a little intimidating at first but watch a few videos online and you can swap them out yourself. After doing the first couple it becomes pretty easy. The hardest part is when they used glue on top of the solder, but still with some patience it's a lot cheaper than $800 and worth trying if you don't plan on spending the money to fix it.
 
DJSJ said:
To be fair, he might have said almost every capacitor is blown and needs to be replaced, I was pretty angry and sad after hearing the quote so I might have missed that.


And yeah my first thought is that sounds ridiculous, but it's a certified NAD repair shop I got off their reference list, I'm sure theyre knowledgeable about these things. The local repair shop I first brought it to couldn't even work in it, he said the internal board was too complex. I don't think I have any recourse to tell an tech from a NAD certified repair shop that he doesn't know what he's talking about.
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Well if that's true then my advice is probably crap.
 
Hemotep said:
Well if that's true then my advice is probably crap.
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Yeah if this dude he's been repairing audio components as long as I've been alive didn't even want to attempt to work on it, then it's far out of my league.


I sent the email to Panamax. Why not? Not expecting anything back.


So lets say I go "fuck it" with the NAD, and just put in storage and do something with it down the line, idk. What's my best replacement option for sub-$500?
 
DJSJ said:
To be fair, he might have said almost every capacitor is blown and needs to be replaced, I was pretty angry and sad after hearing the quote so I might have missed that.


And yeah my first thought is that sounds ridiculous, but it's a certified NAD repair shop I got off their reference list, I'm sure theyre knowledgeable about these things. The local repair shop I first brought it to couldn't even work in it, he said the internal board was too complex. I don't think I have any recourse to tell an tech from a NAD certified repair shop that he doesn't know what he's talking about.
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I don't know, I still think it's worth reaching out to Panamax, even if the comment was "Almost all.......", that's a lot of capacitors to blow at once. We're not talking a couple.
 
DJSJ said:
If two diffrent shops, one of which is certified by NAD themselves couldn't fix it cheaply, I trust that it can't. I don't have the expendable income to keep sending this heavy heavy amp to diffrent shops.
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I’m not asking you to. Just seems weird that the local shop was like “nah, I don’t know what’s going on in there.”
 
DJSJ said:
I don't know man just asking for help, and this ain't it.
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I did a little poking around and just a couple of things. I'll believe the NAD Authorized repair place, but I think they're way overcharging for the repairs. I'm saying this based on what caps cost, and this listing I found on ebay.

I would maybe look for another shop near you, even if it's not super close to you and get a second opinion. Up to you of course, but let's say a shop can replace all the caps for under $300 you have practically a new NAD over spending that on something else.

I'm just thinking out loud here, again, I feel really bad and I'm just trying to point you in a reasonable direction as far as cost goes. Now, if this incident just leaves a bad taste in your mouth, I'd invest the money in something else.

I'd sit on the NAD and maybe when you have some extra cash go the second opinion route because it is a really nice amp.

Just trying to help.
 
AnthonyI said:
I did a little poking around and just a couple of things. I'll believe the NAD Authorized repair place, but I think they're way overcharging for the repairs. I'm saying this based on what caps cost, and this listing I found on ebay.

I would maybe look for another shop near you, even if it's not super close to you and get a second opinion. Up to you of course, but let's say a shop can replace all the caps for under $300 you have practically a new NAD over spending that on something else.

I'm just thinking out loud here, again, I feel really bad and I'm just trying to point you in a reasonable direction as far as cost goes. Now, if this incident just leaves a bad taste in your mouth, I'd invest the money in something else.

I'd sit on the NAD and maybe when you have some extra cash go the second opinion route because it is a really nice amp.

Just trying to help.
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The thing is, it's not a nice amp when it doesn't work, and it hasn't been working for 4 months now. This whole ordeal has been a decision between "bring it to a shop, invest more money into it, send it to a better shop, invest more money in it" vs "Cut your losses and buya much cheaper amp that actually works). I've been going the first route, and every time I've dropped in here for advice I've been pushed to go the first route. Now it's 4 months later, hundreds in shipping and repair costs lost, and I still don't have a working amp.

So yeah, I'm heavily leaning towards just buying a new amp and sticking the NAD in storage. Only buying new, only buying something with a warranty.
 
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dansomeone said:
Dunno if you're done with NAD, but I've had a C316BEE for 5+ years and really like it. It's $399 at Crutchfield and Music Direct
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Im definitely open to buying NAD if it's through a trusted site like those, where it comes with a 2 year warranty. That model is probably at the top of my list. What I'm not sure on, (and would love the advice of more knowledgeable users) is if I can bypass the onboard preamp like the C375BEE and use my MM-6 instead.
 
DJSJ said:
Im definitely open to buying NAD if it's through a trusted site like those, where it comes with a 2 year warranty. That model is probably at the top of my list. What I'm not sure on, (and would love the advice of more knowledgeable users) is if I can bypass the onboard preamp like the C375BEE and use my MM-6 instead.
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You can bypass any onboard by just using one of the other source inputs, just use the AUX
 
DJSJ said:
Im definitely open to buying NAD if it's through a trusted site like those, where it comes with a 2 year warranty. That model is probably at the top of my list. What I'm not sure on, (and would love the advice of more knowledgeable users) is if I can bypass the onboard preamp like the C375BEE and use my MM-6 instead.
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I have a Denon x3000 AVR that you can have for nothing, the only issue being you are on the other side of the continent in another country. I'm trying to find the cheapest shipping rates but honestly you might be able to buy the amp locally for the same cost as the shipping I'm seeing.
 
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