Idiocy #3: Screwup on Sol. This is the big boy. I think we just had been running prototypes for so long that we figured everything was fine. But between parts tolerance issues, bad machining, and other production glitches, we went from “selling” back to “beta” in just a few days. We continue to work on this product with the voluntary beta-testers (anyone who wanted out was given a full refund, including shipping, and beta testers were given a discount), but it’s slow going. Don’t be surprised if there are further delays. This is a complex product, and, if we start selling again, we want it to be right.
“Hold up, did you say, ‘if’ we start selling it again?”
you might ask. And yes, that’s exactly what I said. If we can’t make this a stellar product (consistently), we may not continue with it. In that case, all beta testers get 100% refunds and that’s the end of that.
Let’s talk about this some more.
Sol had a long gestation, and although there are people here who care deeply about the product, caring only gets you so far. It has to be clearly better than the competition, or serve a unique need, for us to produce it. The world doesn’t need more me-too products. Nor does it need products that are a source of continual frustration.
So, if we get it worked out to our satisfaction, and to the delight of the beta testers, we will re-introduce Sol. If not, we won’t.
Which way will it go? I don’t know.