Melt Face Molly Drop
Well-Known Member
They probably see it as a win-win. First, that they're humanizing themselves and going above and beyond what's required of them in reaching out personally. And 2nd, if no one takes them up on the offer, they can somehow spin it like, "well, we tried reaching out to all of you and was turned down, so what do you expect?"So I’ve seen this (I know you and he have a long-standing correspondence) and the offer Cam apparently made to chat with @johnpisme... It’s a little weird to do this level of individual customer contact for something you’re claiming was intentional, isn’t it? It’s either a problem for all of the customers, or it’s an intentional thing, but in neither case is the right-size solution for two of the company execs to be PMing individual customers and trying to talk them down over the phone.
That’s not even a criticism, it’s just something I don’t understand.
And lastly, WHAT WOULD YOU DO WITH MORE TIME