So I’ve seen this (I know you and he have a long-standing correspondence) and the offer Cam apparently made to chat with
@johnpisme... It’s a little weird to do this level of individual customer contact for something you’re claiming was intentional, isn’t it? It’s either a problem for all of the customers, or it’s an intentional thing, but in neither case is the right-size solution for two of the company execs to be PMing individual customers and trying to talk them down over the phone.
That’s not even a criticism, it’s just something I don’t understand.