MikeH
Well-Known Member
Haha and that’s what I asked them and got no response. I said you can’t possibly have produced a product like this without making any replacement copies. What happened if someone had one damaged record or didn’t receive one, like me? Then I threatened a chargeback if they didn’t send a replacement. And they didn’t respond to it and I got a tracking number for the replacement.Um, what? Like what are the chances that people need full set replacements versus only needing replacements of single parts of the set? I mean, that's rhetorical so don't answer it. Although, if I were asking a staff member of VMP it wouldn't be rhetorical. Because then I'd really like an answer.
it’s crazy to me that you’d try to alienate a customer who just spent $250 on one product by telling them that you don’t have replacements. If that was truly the case and it was my company, I would have fully refunded the purchase price. Instead I had 3 different CS agents all telling me different things haha