Jan
Well-Known Member
They used to be really good with this,. When they put out donuts they informed all subscribers by e-mail and automatically send replacement. The last month, once complaints stack on reddit etc people at first get cs replies of no known issues, then "looking into it" and finally setting on lists for presumably repressed that are never officially announced but surface he or on reddit through cs replies. Add in the recent new rules of a 2 replacement limit without the chance of reimbursement gafter the 2nd and now no replacement for anthologies, either none of their cs gets training and the all do as they please or it's company policy to try to make people jump through hoop with complaints so as to minimize number of replacement etc needed. People here and on reddit are sharing their experiences and affirming others in pressing for resolutions of problems but that is only a tiny fraction of the customer base. The majority who does not know the experiences of others might just accept whatever first cx reply they getAll good points and probably the case. In terms of volume capacity needed to pump out essentials every month and other pressing plants already booked out 1 plus in advance or not taking new business, probably not much else they could do. However....the lack of quality control over the final product IMO is all on VMP.
I whole hardly believe there is not a clean pressing of Deloused or Wu-Tang in existence. With a proper QA process those turds would have never been shipped out to customers. Fixing things behind the scenes is just lip service. Just like they were fixing their distribution model, which to this day is still rough.