Maybe a 5/10 overall. It’s very inconsistent in terms of response time, but they always try and make it right for you in the end. I hate how inconsistent their customer service is though with waiting times! 🕰
10/10 for the actual service provided!
1/10 for the waiting times!
I am scoring VMP a 1/10 for waiting times, because they answer people’s requests/tickets straight away but don’t answer others, and can take like 5-6 weeks to answer you back, which is bullshit if they are answering others within 24 hours! So yeah, I’d give them a 5/10 for customer service!
What would you rate their customer service VinylGuy?