This spoke volumes to me, in a good way.
I mentioned this before, but I never had a single issue with SAM Records until I bought the "Billy Harper Quintet - Antibes '75". It had a patch of what I think was non-fill, so there was a wooshing noise on one of the tracks. No biggie, I sent Fred a message and not only did he respond really quickly to say that there was a replacement on its way, but he also inspected the replacement himself to make sure it didn't have the issue, explained exactly why this issue came about, and stated that he was dropping Pallas because of this issue (which some others had too).
Really goes to show that this is a label that places quality first.