Murfocakes
custom title approved by jamieanderson1968
Literally the worst service imaginable. I’ve been in an endless loop of trying to get through automated voice recordings and their terrible chat system. Awful. They make me nostalgic for VMP
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
Literally the worst service imaginable. I’ve been in an endless loop of trying to get through automated voice recordings and their terrible chat system. Awful. They make me nostalgic for VMP
Murfocakes
custom title approved by jamieanderson1968
A ‘delivery’ ‘service’
Selaws
Well-Known Member
A sham that calls themselves a parcel delivery company.
TenderLovingKiller®
Well-Known Member
whoisbeck
Active Member
Pretty annoyed. I just got told that I have to wait until my RoTM ships before I get my replacement of Stars because the system grouped it with the RotM since it was too close to shipment day. Pretty dumb since I put in the request on the 19th. Now I probably won't get my Stars replacement until the 19th of July.
dbarila
Well-Known Member
I was told I was getting a replacement in the 26th and it shipped out on its own on Saturday.
whoisbeck
Active Member
That's frustrating
Murfocakes
custom title approved by jamieanderson1968
I just contacted VMP using the chat feature. Got Jason who put in a replacement delivery for the records. OutKast is out of stock though. The new chat feature is very smooth and prompt. After banging my head against a wall with Yodel I am very pleased to report they did this well
Jeff Lerner
Well-Known Member
Where is the chat feature?
Murfocakes
custom title approved by jamieanderson1968
On the front page. It was a message feature when I first looked but this time it took me straight through to customer care. It is literally light years away from the response time at Christmas
Joe Mac
Well-Known Member
That employs “self-employed” delivery drivers, pays them a pittance, sets them unachievable delivery targets and denies them workers rights because they are self employed despite them displaying all the legal characteristics of being employed. A complete bunch of bastards!
The result is staff who couldn’t give a shit and an appalling end user experience...
Murfocakes
custom title approved by jamieanderson1968
dbarila
Well-Known Member
Are they in the US?
folsom_lives
pretty_lil_dirt_boi
A lot of Amazon Prime "last mile" drivers are similarly "independent contractors" here in the US. They claim to make only $4 an hour after expenses and waiting for packages to be loaded at the warehouses. The gig economy is late stage capitalism and "trickle down economics" in its worst form.
hlaveta
Well-Known Member
I had this as my swap, but found the black version at Half Price Books for $12 today! Canceled the swap. I win.
Joe Mac
Well-Known Member
I don’t think so I think this plague on humanity is a purely British venture. Of course supported by the shower at DHL who subcontract the last delivery in the U.K. to them.
Thankfully our national postal service. An Post, had the contract here, they’re great!
Joe Mac
Well-Known Member
I’ll nuance that to unrestricted and deregulated capitalism is bad and banker rhymes with another word for a reason...
"liked" for "Banker rhymes with..."
Ericj32
Well-Known Member
I received my replacement last saturday but it had the same exact issue, so I asked for a refund which went through yesterday [they didn't even ask me to send in a video for the refund]. I think multiple people have been getting refunds, and it looks like it was pulled from the store (unless it sold out, I guess), so it might be worth just asking for a refund at this point (or you can wait until you get the record and try it for yourself). Fwiw my original copy was numbered in the 200s and my replacement was in the 700s - not sure how much of an indicator that is of how widespread the issue is but both records skip in EXACTLY the same spot on Calendar Girl.