Ericj32
Well-Known Member
Also, I have to say, this is all a good reminder for me that when it comes to criticizing people, companies etc., the most satisfying way of doing it is to be clear and specific and, most importantly, to focus on things that they can actually change (i.e. actions or behaviors). And 99.9999% of the time, the thing that made you upset is something that they can change or do differently (unless you're an actual blind hater).
Throwing in comments that aren't really related to the actual problem that you have or aren't directly related to what they can change just muddies the water, makes it easier for them to miss (or flat out ignore) what you're saying, and makes it easier for them (and others) to think you're just angry for no real reason.
If you limit your criticism to specific, changeable behavior, without any hint of personal animus, you're more likely to:
1) get them to see what they did wrong
2) make it very difficult for them to ignore or misunderstand your critique
3) get them to change their behavior so that your issue is resolved favorably
4) get them to feel bad about what they did and maybe even acknowledge it
What's fun about this is that after you've delivered your critique, when you want to tell yourself that you did them a favor and they'd be stupid to not listen to what you said and take your advice - you're more likely to be right.
And being right is much more delicious than feeling like you probably/definitely crossed the line.
So, to recap: am I mad about something that they can change? what specifically do I want them to change?
Throwing in comments that aren't really related to the actual problem that you have or aren't directly related to what they can change just muddies the water, makes it easier for them to miss (or flat out ignore) what you're saying, and makes it easier for them (and others) to think you're just angry for no real reason.
If you limit your criticism to specific, changeable behavior, without any hint of personal animus, you're more likely to:
1) get them to see what they did wrong
2) make it very difficult for them to ignore or misunderstand your critique
3) get them to change their behavior so that your issue is resolved favorably
4) get them to feel bad about what they did and maybe even acknowledge it
What's fun about this is that after you've delivered your critique, when you want to tell yourself that you did them a favor and they'd be stupid to not listen to what you said and take your advice - you're more likely to be right.
And being right is much more delicious than feeling like you probably/definitely crossed the line.
So, to recap: am I mad about something that they can change? what specifically do I want them to change?