Vinyl Me Please (store, exclusives, swaps, etc)

btf1980 said:
Most sensible companies have departments that talk to each other in some capacity. I don’t expect a social media person to handle every customer issue, but they can direct it to the proper department. Social media is a direct interface to your customers. Ignoring everything is bad form no matter how you slice it.
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I can't say for sure, but most of these types of companies are contracting out their social media coordination. I know Mobile Fidelity does this. I'd assume a smaller/newer operation like VMP does, too
 
scotthilk said:
My VMP update (for my records, and for complaining sake)

Awaiting: TLC "Fan Mail" replacement OR refund
Awaiting: Handsome Boy Modeling School album OR refund


I see that some people have received refunds, their albums, etc. Is anyone in the same boat as me and and received NO REAL HUMAN CORRESPONDENCE FOR OVER A MONTH?
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I am
 
Hmm I haven't really checked the /r/vinylmeplease front page since I left a week ago, lemme just hop in and see how it's holding u-

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Except the hallway is also on fire, and so is the door, and so is everything and everyone else. And the pizzas are Extra Meaty.

Seeing all these people receiving SO many more records than they ordered is insane on its own, but when you think about it from a money standpoint, some of these over-shipments total up near $1000's worth of free records. The virtuous side of me would realize that sending them back is the right thing to do, but the broke college student side of me would be looking at those records like "I could sell these below MSRP on Discogs and that'd cover this month's phone bill, internet bill, insurance, electricity, groceries/food budget..."
 
Btsvinylfarm said:
Annndddd make it 5 times in 48 hours with crazy shipments:
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Unbelievable. In addition to various other unintended consequences, they could be wrecking marriages with these shenanigans.

Hard to imagine Storf coming back to the VMP subreddit at this point...and still no comments allowed on instagram. Where is the "community"? Oh well, I'm sure they will be rolling out that new and improved forum any day now...
 
gafacaode said:
I am
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Same, although they pretty much ran out the clock and all of my orders were either fulfilled or refunded. Of course, one of those refunds went to a canceled credit card so it'll get bounced. I sent them an email asking they refund it another way and I'm currently on auto-email response number 3 for that particular request.
 
Indymisanthrope said:
Those stories are actually what made me think about this, because I wouldn't put it past VMP to try to spin some of these issues as being related to those industry-wide problems. Some of them, like long-delayed pre-orders, probably are. But most of this bs isn't.

Well, tbh I was actually thinking the opposite. It was supposed to be a series of collabs, right? But they did Slowdive, and then...? Did a second one happen that I'm forgetting? You could be right, of course, but somehow I doubt that Pitchfork is to blame for whatever caused that to fizzle.
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I wasn't sure how deep the collab between them was but I did recall hearing they were working on stuff together. I have no idea if that partnership is still a thing, but if it is, I can see Pitchfork not wanting attention to be drawn to the failures of a business they've endorsed in the past or are even still looking to work with in the future.
 
hatfieldpdx said:
Unbelievable. In addition to various other unintended consequences, they could be wrecking marriages with these shenanigans.

Hard to imagine Storf coming back to the VMP subreddit at this point...and still no comments allowed on instagram. Where is the "community"? Oh well, I'm sure they will be rolling out that new and improved forum any day now...
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Is anyone friends with him on Facebook or follow him on Instagram? It's not just Reddit, I haven't seen him post anything ANYWHERE since Christmas Eve. That's what makes me wonder if there's something more going on with him than just not wanting to deal with angry redditors.
 
NewsFedora said:
Is anyone friends with him on Facebook or follow him on Instagram? It's not just Reddit, I haven't seen him post anything ANYWHERE since Christmas Eve. That's what makes me wonder if there's something more going on with him than just not wanting to deal with angry redditors.
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He did mention that he was in the process of moving, so that could be the reason. Still, I know he has been fairly prolific on twitter, so the radio silence is a bit odd.
 
Heath said:
The whole account was cancelled? Or just the card? If it's the latter you should still be good.
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VISA card tied to my bank account. Card canceled and replaced with a new card number because it might have been compromised at Wawa, but the bank account is still there. So... maybe? If Paypal can figure out it goes to a bank account and send it there that should be good, but I haven't seen any movement yet.
 
NewsFedora said:
Is anyone friends with him on Facebook or follow him on Instagram? It's not just Reddit, I haven't seen him post anything ANYWHERE since Christmas Eve. That's what makes me wonder if there's something more going on with him than just not wanting to deal with angry redditors.
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Someone mentioned he's in the middle of moving.
 
You should still get a credit since it's tied to the same account. I had this happen with my Citi credit card that was "compromised" and a new one was issued. Got refunds on purchases made prior to the card being cancelled. They just moved the balance over to the new card.
 
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