Vinyl Me Please (store, exclusives, swaps, etc)

[Clint Howard]

Didn't someone here just post about how cc'ing Matt got them a replacement QOTSA? @Mather maybe?

 

[bettim84]

I've been lurking in this thread for several days and selfishly all I can say is that I am glad I canceled my subscription at the turn of the year. I know it's only been a week but I have absolutely no regrets. It makes zero sense to commit money to this company at this point. There are plenty of other places to buy vinyl records.

(And yes, I will definitely order When the Pawn... once/if that drops.)

 

[Mather]

Didn't someone here just post about how cc'ing Matt got them a replacement QOTSA? @Mather maybe?

I didn't get QOTSA yet, but Pinata is now actually showing in my orders. And that was one of those November purchases that never went out. And yep I CC'd Matt. But it's Pauly who's responding to these.

 

[Melancholy_Melody]

Didn't someone here just post about how cc'ing Matt got them a replacement QOTSA? @Mather maybe?

Matt is sending out the QOTSA sitting on his desk.

 

[TCell]

And yep I CC'd Matt. But it's Pauly who's responding to these.

I feel like the plot twist will be us finding out that Pauly has been Matt Fiedler all along.

 

[scotthilk]

VMP Generic Response #2 Same Day, 1/8/2020

"As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.

Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you

<3 VMP"

 

[Wes C. Attle]

VMP Generic Response #2 Same Day, 1/8/2020

"As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.

Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you

<3 VMP"

I’ve received this same email 2-3 times every day for the past three weeks

 

[jaycee]

VMP Generic Response #2 Same Day, 1/8/2020

"As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.

Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you

<3 VMP"

Sorry. much suck that does.

 

[QuickDrawDave]

"I think we have a few replacements". "we might have oversold it"

Why are they not able to open their system, pull up QOTSA and see that there are x copies left? Why don't they know???? With each move they make, they're digging themselves deeper.

If only there was a way to manually stockcheck their inventory and update their system with the correct numbers...

 

[Chris V]

If only there was a way to manually stockcheck their inventory and update their system with the correct numbers...

Remember when their switch to the new system caused delays because they “had to count everything by hand.” I believe I am correctly recalling that quote, right?!?! What happened to that?!

 

[duke86fan]

the year 2020 is cursed and its only been 8 days (video games are broken, VMP store is absolutely broken, a goddamn war is starting)


also i think storf might have been fired just because storf hates tool.. and they were spinning tool

 

[AudioAce]

the year 2020 is cursed and its only been 8 days (video games are broken, VMP store is absolutely broken, a goddamn war is starting)


also i think storf might have been fired just because storf hates tool.. and they were spinning tool

I mean.....video games have been broken for a while and wars have been happening under noses for a while. Nothing new really.

 

[Dirtbag Auntie]

VMP Generic Response #2 Same Day, 1/8/2020

"As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.

Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you

<3 VMP"

You haven’t sent enough good vibezzzzz. Put some zzzzs in it!

 

[duke86fan]

I mean.....video games have been broken for a while and wars have been happening under noses for a while. Nothing new really.

at least those happen later than the 8th day of the decade

even 2016 didn't get truly horrible until the 10th

 

[wingclipper]

at least those happen later than the 8th day of the decade

even 2016 didn't get truly horrible until the 10th

Give Dr Strangelove a watch and laugh and weep

 

[NewsFedora]

You know what we haven't seen in a while? Somebody get a ton of records they didn't order. Can't for the life of me remember the last time something like that happened.

 

[AudioAce]

You know what we haven't seen in a while? Somebody get a ton of records they didn't order. Can't for the life of me remember the last time something like that happened.

Imagine ordering 1 thing from VMP and getting 22 copies of Jon Tabakin.

 

[folsom_lives]

You know what we haven't seen in a while? Somebody get a ton of records they didn't order. Can't for the life of me remember the last time something like that happened.

It would be really great if they would stop sending out huuuuge orders of stuff I haven’t received yet.

 

[NewsFedora]

Migration FAQ updated! I'm sure it's just a coincidence it was posted the same day as Fiedler receiving a dozen "where the fuck is my stuff" emails.

UPDATE 1/8/20

We have shipped the vast majority of orders from Nov and Dec (and earlier). There are some exceptions that include backordered items, orders that include pre-sale items, and a few other edge cases. We are actively resolving those issues on a case-by-case basis and communicating to affected customers directly. Our warehouse has begun and made significant progress in getting January orders shipped. We anticipate a much smoother process this month, and expect shipping timelines to return to normal again next month. We are implementing new features that will make the fulfillment process much more efficient in future months as well.

Our CS reply times are still not where we'd like them to be. Our team is working diligently to answer as many questions as quickly as possible. Some tickets require extensive research, which contributes to delayed reply times. We apologize for the continued delays here but expect things to return to normal in the next few weeks.

 

[Wes C. Attle]

Imagine ordering 1 thing from VMP and getting 22 copies of Jon Tabakin.

This would be nuts, especially since they’ve been known to multiply on their own.