Vinyl Me Please (store, exclusives, swaps, etc)

[Btsvinylfarm]

Thought I might be done with the CS black hole, but it looks like I'm going back in.

That's a rough one, small length warps on 45rpm LPs are hell.

On a separate note, how do you like the MasterTracker? I have the UltraTracker and am deciding if I want to take the step up with the MoFi product, or go back to my Ortofon 2M Bronze

 

[Btsvinylfarm]

blah blah blah.... not holding my breath.

I at least appreciate Pauly coming to the sub and giving an update. It's better than the radio silence.

Still don't know why they couldn't send a mass message with that same text.

 

[folsom_lives]

blah blah blah.... not holding my breath.

TL: DR "We're working on it"

 

[swamp]

blah blah blah.... not holding my breath.

I, for one, find it encouraging that they're being honest and transparent about diverting resources through process synergy for improvement with future results for a smoother pivot to handling the unfortunate situation that they understand has let us down due to unforeseen escalation of their issues which have scaled to concept-leaning modalities and systematic identification of troubleshooting and extended support queues concerning goals that have been non-leveraged causing a heartbreaking deep dive and case-by-case backorder inefficiency for many customer journeys in Q4.

 

[hatfieldpdx]

Keep on spinnin'!

 

[sjaygray]

I, for one, find it encouraging that they're being honest and transparent about diverting resources through process synergy for improvement with future results for a smoother pivot to handling the unfortunate situation that they understand has let us down due to unforeseen escalation of their issues which have scaled to concept-leaning modalities and systematic identification of troubleshooting and extended support queues concerning goals that have been non-leveraged causing a heartbreaking deep dive and case-by-case backorder inefficiency for many customer journeys in Q4.

This could only have been improved with 4-6 uses of the word "intentional."

 

[Teeeee]

Thought I might be done with the CS black hole, but it looks like I'm going back in.

Holy crap. Get that off of your tt! That noise. AHHHHHHHH

 

[Teeeee]

blah blah blah.... not holding my breath.

This might be better received had this not been exactly what they've said for oh, the last 5 years.

And OF COURSE it is Pauly they send to do this. Not one of the partners. Oh no. Those dudes can not be bothered.

 

[BjorgenFjorgen]

I feel bad for all the poor gullible suckers who this will work on.

 

[spilledleche]

it's gotta be incredibly shitty for morale when your customer service manager or whatever Pauly is is made to stand up and 1) be the mouthpiece for the company and 2) take a beating from the masses on Reddit for fuckups he probably had no part in.

hope they pay that dude handsomely...

 

[chemman14]

Is this significant, in a mathematical sense? If we assume a ~30k subscriber base, 200 votes is .6% of customers--assuming the people who voted are actually active subs--self-selecting as a sample. What does it actually tell VMP?

Absolutely nothing lol.

 

[wynn72]

I feel bad for all the poor gullible suckers who this will work on.

 

[MikeH]

Still don't know why they couldn't send a mass message with that same text.

Because I would say that the majority of members have no clue there has been an issue or haven't complained about it. They are trying to save face.

 

[MikeH]

it's gotta be incredibly shitty for morale when your customer service manager or whatever Pauly is is made to stand up and 1) be the mouthpiece for the company and 2) take a beating from the masses on Reddit for fuckups he probably had no part in.

hope they pay that dude handsomely...

I heard VMP just gave him a big bonus in Good Vibes Bucks ™©®.

 

[AudioAce]

Is this significant, in a mathematical sense? If we assume a ~30k subscriber base, 200 votes is .6% of customers--assuming the people who voted are actually active subs--self-selecting as a sample. What does it actually tell VMP?

The majority of a minority want something done. It would be nice if something was done but thats highly unlikely.

 

[chemman14]

The majority of a minority want something done. It would be nice if something was done but thats highly unlikely.

I ask this again, why should the mass majority of people have to suffer a purposeful delay in their Feb ROTM when they have had absolutely no issues?

 

[wokeupnew]

I, for one, find it encouraging that they're being honest and transparent about diverting resources through process synergy for improvement with future results for a smoother pivot to handling the unfortunate situation that they understand has let us down due to unforeseen escalation of their issues which have scaled to concept-leaning modalities and systematic identification of troubleshooting and extended support queues concerning goals that have been non-leveraged causing a heartbreaking deep dive and case-by-case backorder inefficiency for many customer journeys in Q4.

as ridiculous as this statement is, it does actually make sense

 

[Selaws]

So when I first received tracking I checked and it said the destination was Limerick, Ireland instead of London, England. I emailed their CS and didn’t hear back, but also messaged their Instagram account and was told that the tracking was to be ignored and that it was going to my address.

On Tuesday the tracking said it landed in Heathrow (which is just a few miles from where I live) and cleared customs. It’s now updated to say it’s departed the country on its way to its final destination. Absolute nightmare. Back to CS I go!

 

[Joe Mac]

So when I first received tracking I checked and it said the destination was Limerick, Ireland instead of London, England. I emailed their CS and didn’t hear back, but also messaged their Instagram account and was told that the tracking was to be ignored and that it was going to my address.

On Tuesday the tracking said it landed in Heathrow (which is just a few miles from where I live) and cleared customs. It’s now updated to say it’s departed the country on its way to its final destination. Absolute nightmare. Back to CS I go!

Argh! That’s terrible! Packages for Ireland all seem to go through Heathrow now (which to be fair is a massive improvement on the previous practice of a 2 week cycling holiday in the Rhineland) so you can’t rely on that sorry!

 

[displayname]

how do you like the MasterTracker?

Honestly, hard to answer. I haven't compared a lot of other things in the price point. But I also haven't felt a need to explore anything else. I'll keep this until it's out of life, and then we'll see what's next. I'll probably demo the Hana ML when the time comes.

Is this significant, in a mathematical sense? If we assume a ~30k subscriber base, 200 votes is .6% of customers--assuming the people who voted are actually active subs--self-selecting as a sample. What does it actually tell VMP?

Probably not. But you know what is significant? When the CEO's email is flooded with customer complaints to the extent where he is going to need to hire a personal assistant to screen his emails. I plan to just copy him on every issue I have moving forward.