Vinyl Me Please (store, exclusives, swaps, etc)

Joe Mac said:
Argh! That’s terrible! Packages for Ireland all seem to go through Heathrow now (which to be fair is a massive improvement on the previous practice of a 2 week cycling holiday in the Rhineland) so you can’t rely on that sorry!
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Makes it more annoying that I flagged the issue weeks ago when it first shipped. They could have sorted it by now and I could of had a replacement or a change of destination for the existing package.

I’m going to email CS when I get home and try the CC trick. Hopefully I will get an actual response this time around.
 
Selaws said:
Makes it more annoying that I flagged the issue weeks ago when it first shipped. They could have sorted it by now and I could of had a replacement or a change of destination for the existing package.

I’m going to email CS when I get home and try the CC trick. Hopefully I will get an actual response this time around.
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Fingers crossed it gets sorted for you! I got my final 2 December records this morning so only the Herbie album I don’t want left and then I’m freeeeeee!
 
displayname said:
Thought I might be done with the CS black hole, but it looks like I'm going back in.
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I'm now a believer in copying Matt on complaint emails. CS responded in under 2 hours. Not only are they sending out a fresh copy of Caribou, but they also resolved another issue that had been waiting on a response for over a week. I asked about why my credit wasn't applied to my renewal. They offered to refund the credit value.

That was all much better than I expected. I stand by the copy Matt strategy.
 
Indymisanthrope said:
Is this significant, in a mathematical sense? If we assume a ~30k subscriber base, 200 votes is .6% of customers--assuming the people who voted are actually active subs--self-selecting as a sample. What does it actually tell VMP?
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I'd assume a bit less than 30K (that number is total track subscriptions, not individual subscribers) but that's semantics. I'd say the biggest issues with a poll like this would be sample bias and recency bias (it happened to be posted on the day that numerous issues were reported and the day February's Essentials RotM was announced). But, at the same time, you can still gauge sentiment from the poll. Unless we determine that users on reddit are experiencing a disproportionate amount of issues compared to the larger customer base, we should be able to extrapolate this out and say that, proportionately, the number of users on reddit with problems vs the active reddit subscribers on r/vinylmeplease is a similar ratio for the broader customer base. Based on Pauly's CS Update, I think that appears to be the case - noting his comments regarding the amount of tickets coming in.

I'd also add that because the question was, essentially, "would delaying an RotM help VMP fix their issues" that it isn't really a requirement that a respondent be an active subscriber.
 
chemman14 said:
I ask this again, why should the mass majority of people have to suffer a purposeful delay in their Feb ROTM when they have had absolutely no issues?
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Indymisanthrope said:
Well sure, but the big question is whether this minority is representative of 1) overall customer sentiment, and 2) customers at all.

I'm not diminishing the impression made by the results of the survey, but it's also really easy to wave it off and say "Yeah, but the only people who voted are the angry posters who were going to reddit to complain the first place, and some of them are just haters who aren't even customers anyway." As a wise man once said,

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Welcome to my TED Talk


At the end of the day the amount of incidents aren't going to be accurate because not everyone knows where to communicate about the incidents and the very loud and concentrated sample size isn't accurate to all the users. You both are 99% correct about this having an affect on .000001 of the subscriber base. But their being 1% chance that it isn't still..... I'm not gonna say it worrys me, but it makes me think things aren't as solid as they should be over there. But that is my opinion and truth be told, I only really care about getting my shit, hopefully everyone here getting their shit and @NathanRicaud getting a sub with his $500 worth of VMP funny money.

But, the more rational thing is that this is just a problem for the sliver of us. Its just problems and VMP have gone hand in hand for a pretty long time.
 
swamp jazz box set said:
I, for one, find it encouraging that they're being honest and transparent about diverting resources through process synergy for improvement with future results for a smoother pivot to handling the unfortunate situation that they understand has let us down due to unforeseen escalation of their issues which have scaled to concept-leaning modalities and systematic identification of troubleshooting and extended support queues concerning goals that have been non-leveraged causing a heartbreaking deep dive and case-by-case backorder inefficiency for many customer journeys in Q4.
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CONGRATULATIONS ON YOUR NEW POSITION MR VMP CEO
 
Selaws said:
I messaged their Instagram account and heard back within minutes. They’ve passed it on to CS......and now my wait begins.
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Just had an email from Pauly, fastest response time I have ever had.

'Terribly sorry about all of this.
So I know I told you you shouldn't be worried, but that was before we found out about a recent human error that involved sending the wrong shipments to the wrong places.
Was it just this record that this is happening to?'

So it WAS sent to Limerick, Ireland. The fact that they are asking me what was in the package is a worry as well. I genuinely feel sorry for the CS guys, they've always been polite and helpful whenever I have talked to them, and I felt myself getting angry at the whole thing until I realised its not CS's fault.
 
displayname said:
Honestly, hard to answer. I haven't compared a lot of other things in the price point. But I also haven't felt a need to explore anything else. I'll keep this until it's out of life, and then we'll see what's next. I'll probably demo the Hana ML when the time comes.
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Not to get too OT, but you may want to consider having it retipped. I've had two carts retipped by Soundsmith (one of them the Clearaudio Maestro) and they do an awesome job. Peter Ledermann is a genius. Also, good to know that MD aka MoFi got their act together on the table and cart. Initial reports weren't so great.
 
Call me a pessimist about modern society but regarding Pauly's post on Reddit, assuming that they can get back on track in terms of their inventory and order fulfillment, I would predict that many people will go back. People have such short attention spans that all we have to do is forward a few weeks or a month and no one remembers. Remember the impeachment of dumpster?
 
Holdsworthian said:
Call me a pessimist about modern society but regarding Pauly's post on Reddit, assuming that they can get back on track in terms of their inventory and order fulfillment, I would predict that many people will go back. People have such short attention spans that all we have to do is forward a few weeks or a month and no one remembers. Remember the impeachment of dumpster?
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I don't see why this is pessimistic, and I don't see what this would be a bad thing either.

Here's the thing, it's agreed on by most (I know not all) that VMP has a good/nice product they offer. What has driven people away was the breakdown in fulfillment and the customer experience. Fix those things and why not give them a second chance if you like the product?
 
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