Dear Jazz N&Gers: I write to ask for your advice. I somewhat foolishly bought the latest Craft Small Batch:
The Miles Davis Quintet - Relaxin’ with the Miles Davis Quintet (Small Batch, One-Step Pressing)
It arrived last week and had damage to the shipping box (sent via DHL; no media mail option after the shipping debacle on the Lateef). As a result, it has a medium size ding to the corner of the fancy black outer slipcover box and a small corner ding on the same corner of the record jacket.
I wrote a polite message to Craft; they said they needed to reach out to their "team" since it was a Small Batch; and then got back to me today saying they will not offer a refund or replacement but just 15% off the original price (so about $20).
If this was a $20 album, I wouldn't care about the damage. But this was $110 + shipping, so I'm not feeling great about a $20 refund.
So, I ask all of you: would this satisfy you or should I appeal to Craft and/or initiate a CC chargeback?
Thanks in advance.