"Hi (redacted),
Thank you for your information and your patience along the way. Just genuinely asking, do you have experience with soldering? If you do, soldering the wires directly to the PCB would be the quickest way to resolve the issue (instruction will be provided). If not, we will send you a new PCB with instructions for you to replace the part. This way, it can save you money and time to send back the machine for repair. However, due to the Lunar New Year holiday, we can only send you the part after we resume office in Mid-February.
Please let us know how you would like to proceed."
So... What option would you take. It seems like if I take the soldering route that would eliminate my possibility to have a new board shipped since I would have messed up the plug-in type connection the wires currently have. I think at this point replacing the whole PCB would be a safer option? I don't exactly have the best soldering experience and the wires are extremely close together.