Secretly Society

Matt M said:
Anyone had any contact/response with Secretly lately? I've emailed a couple times and no response. Also no october/november records.
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When I was a secretly member last year they responded to me pretty fast when I asked them to skip months as they wasn't anything that I was interested in. I'm not sure how long it takes them to respond to emails anymore as I'm no longer a member.
 
boychik0830 said:
When I was a secretly member last year they responded to me pretty fast when I asked them to skip months as they wasn't anything that I was interested in. I'm not sure how long it takes them to respond to emails anymore as I'm no longer a member.
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Yeah, they've always been pretty quick with a response. That's why I'm wondering what's going on. Still nothing.
 
Matt M said:
Anyone had any contact/response with Secretly lately? I've emailed a couple times and no response. Also no october/november records.
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Similar to some other comments, it’s been a bit slow lately. I think it was a week for a swap confirmation and no reply to an email about stacking subscription terms from more than a week ago.
 
bluespur said:
Similar to some other comments, it’s been a bit slow lately. I think it was a week for a swap confirmation and no reply to an email about stacking subscription terms from more than a week ago.
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Yeah, first email sent was like 3 weeks ago. No worries, just wondering.
 
bluespur said:
Similar to some other comments, it’s been a bit slow lately. I think it was a week for a swap confirmation and no reply to an email about stacking subscription terms from more than a week ago.
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Yeah, even then, my response about buying a sub at the 10% before mine expired didn’t really have a coherent response. I was told “you subscription is set to automatically renew!” Which isn’t super helpful.

Don’t dig this lack of good comms over there.
 
Corycm said:
Yeah, even then, my response about buying a sub at the 10% before mine expired didn’t really have a coherent response. I was told “you subscription is set to automatically renew!” Which isn’t super helpful.

Don’t dig this lack of good comms over there.
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lol well, that was my question to them too. Last year I didn't sign up until mid-January and the discount code still worked so we'll see how it goes this year. If it lapses, so be it... I'll sign up again next Black Friday and have a few new swap options.
 
tyler928 said:
I sent an email to CS on 10/28, with a follow up on 11/6, and never heard anything at all.
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I finally got a response from orders@secretlysociety, and they said they never received any emails previously. I had been sending them to info@secretlysociety, so wondering if something is wrong with that one. Of course, I haven't received any of the records since Slowdive, and they've said they were all sent. Weird since I never got any shipping notices and I usually do. Not sure what's going on with them.
 
Matt M said:
I finally got a response from orders@secretlysociety, and they said they never received any emails previously. I had been sending them to info@secretlysociety, so wondering if something is wrong with that one. Of course, I haven't received any of the records since Slowdive, and they've said they were all sent. Weird since I never got any shipping notices and I usually do. Not sure what's going on with them.
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I sent mine to “orders” like I always have. Up until recently I always got a (friendly, useful) response in two days. Definitely a change in personnel/procedure there. Also definitely making me rethink a renewal.
 
Corycm said:
I sent mine to “orders” like I always have. Up until recently I always got a (friendly, useful) response in two days. Definitely a change in personnel/procedure there. Also definitely making me rethink a renewal.
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Yeah, me too. Curious to see where my issue goes. Finally got a response, and I responded back right away. Still waiting for the next commuication.
 
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