I just learned that BN is providing me with horrid customer service, served with a dose of "hey, here's us not giving a f-k, sorry!!"
On Nov. 25, I ordered five titles: Byrd (Ethiopian Knights); Morgan (Sidewinder); Tyner (Real McCoy); Silver (Song for My Father); and Shorter (Speak No Evil).
The order confirmation said shipping would be January 15. That day came/went ten days ago, and nothing shipped. I emailed them today to ask what's going on (knowing some are now out of stock even though they were in stock between Nov. 25 and now)
So I asked for what I thought was a reasonable request under the circumstances -- ship the 3 titles currently win stock bc I shouldn't have to keep waiting for all 5 titles due to their inventory issues on 2 of them. They ignored that request altogether, provided no explanation or acknowledgment of the situation and, instead, offered the following:
View attachment 85320