I think we're seeing a company in transition here. There are cost-cutting measures happening that we can see: no more replacements for albums that arrive with cosmetic damage such as dinged corners, warps needing to have an American nickel fit under he warp in order to qualify for replacement, and now shipping the Anthology booklet in a flimsy mailer to many folks. Anyone would have known that the booklet would arrive in less-than-pristine condition. This last bit was clearly a conscious decision by someone with authority who decided "I don't care". Money is being conserved in ways we can see.
I'm guessing money is also being conserved in ways we can't see but in ways that affect the employees in a negative way. Maybe people have been let go, maybe people have been told that cuts to staff are coming, maybe changes have happened to cheapen the day-to-day office lifestyle/expenses. Who knows. But I get the impression that changes are happening to make the company more attractive (on paper) so it can be sold. It's what their brand-new COO (Lloyd Starr) did with his last company. I'm guessing he was brought in for a specific reason.
Even before this, my impression is that VMPs prices for records are too high, and they have too many employees. The belt may be tightening (but without the prices dropping).
Anyway, this is all speculation on my part, usually I'm talking outta my ass so this time may be no different. But the shipping of the booklet in a flimsy mailer, rather than buying some generic record boxes or at least stacks of cardboard stiffeners to sandwich the booklet for shipping, seems to me like an actual employee (not a 3rd-party shipper) saying IDGAF. Either that, or they were told they could only spend so much money to buy mailers for the booklets.
Numero presses via URP. Not good. When I buy Numero stuff, I buy it on CD.