Dtknuckles
Well-Known Member
I just want to say thank you for the support, in my opinion, it had to do with more than one person. I truly feel there has been a slow build to what is going to be acceptable to post about VMP outside of VMP threads. My post was basically that I had a good conversation with Matt and Lloyd because they mostly listened instead of trying to explain things away. But I included that I still have issues and was not too happy with them using the "we're working on it" line. I also mentioned I don't plan to withhold info from conversation unless it is tentative plans or spitting balling things because we all know what happens when we get some info about VMP and it doesn't happen. The status was, in my opinion, fair because they are people and should be talked about as such and I tried to do that. I got comments that I don't think were appropriate and were allowed to go on, some were definitely worse than others but the continued tone was disturbing to me and if I were to respond to any of it would have made it worse (based on a couple of comments I did make and a recent dust-up that I bear a good bit of responsibility for).
I will be meeting with Lloyd (and Matt if he can make it) in person to go over more things since we live fairly close and Lloyd has family near where I live. This doesn't excuse past situations but if they are willing to listen to customers and actually make changes that would be great and give me more hope. If it is all just a show then that would most likely be the tipping point for me.
As to the VMP slow build, I know there is a good portion of people that are extremely upset with VMP and that is totally fine. But if I can't post a status post with mixed commentary about VMP (though I would say it had a lot more skepticism than positive).
It’s good that their meeting with you and shows at least some initiative to make wrongs right. Hopefully they have realized that we are some of their most loyal customer base and there is a lot of value in getting us back and it’s not all monetary. I think most of us wanted VMP to succeed and the reason why complains were so loud and consistent were because of that and the fact that they kept making mistakes.