Just a thought, wonder if replacements and regular shipments are *gasp* being sent to the wrong places. They are running this out of their office or a space nearby. It has been years since they have done shipping on their own. But really I have no idea what is going on. I think most of us agree this looked great on paper but, as in many things VMP lately, execution has been lacking. I am happy the music sounds great (I had a scratch on Dexter and thankfully got a replacement already that is defect free). The ups and downs of VMP, here is great music we want to sell you but at times we are not sure when or what condition (correctness of product, physical, etc) you will get it in though.
This will be a large portion of what I plan to talk to them about this week. I am still all about their curation (I know others who are no longer VMPers still use their curation) but I am going to tell them they need to slow down, focus on a couple of things (they aren't going to drop two tracks and exclusives, so asking them to focus on one thing won't be taken) get those things working as they should (i.e. no more Nat and Outkast, exclusive delays, etc). Once those are fixed and working smoothly to then think if they should expand beyond that. If they do want to expand then they need to make sure they have the resources to do so, adding more to people's plates usually is not sustainable in the long run so either hire more people or not expand into new projects. In my initial phone call with Matt and Llyod, they seemed to understand overextending is bad and the cause of some of their recent troubles but at the same time mentioned wanting to do more cool stuff. I think they need to learn the word "no" or at the very least "not yet." I am if I ran a music club I would want to do all the things but you can't become the Amazon of music clubs in the space of five years nor do I think they should try to be.