Tillman
Well-Known Member
thanks for checking, I appreciate that!
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
dbarila
Well-Known Member
I didn't have this on mine.
Tillman
Well-Known Member
thanks, I appreciate you checking for me. hopefully this bodes well for the one I have coming from Discogs
hlaveta
Well-Known Member
My disc one also has noticeable dish warp. Disc two is slightly better. Both discs still play, but it's annoying nonetheless.
wmeugene
Well-Known Member
Mine sounded fine. It was just the dish warp on LP1 that was the only issue.
wmeugene
Well-Known Member
So in response to my reporting the Morby warp:
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.
Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.
Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS
Enoch
Well-Known Member
I would reply that "It is not my fault I keep receiving items from you that have issues, as you may note I have provided proof for each one, I am insulted that you would insinuate I am abusing the return policy when again as I mentioned above I have provided proof of the issue for each one"
Melt Face Molly Drop
Well-Known Member
Oh lawd I'd be livid if this was the response I received.
Satchmo2go
Active Member
And so it begins...or ends as it may seem...
BjorgenFjorgen
Well-Known Member
Wow, that is fucking brutal. Even if they were to deny the request for a replacement, that wording and tone need serious work. That's awful customer service and PR.
Melt Face Molly Drop
Well-Known Member
I gotta get @Mather's take on this. Will make for some good material on tonight's RUM podcast episode.
dbarila
Well-Known Member
ChristoBee
Well-Known Member
Called it. The replacement policy is getting axed before the end of the year.
Melt Face Molly Drop
Well-Known Member
And I'd be fine with it if VMP wasn't literally the ONLY other label/company that I consistently receive damaged goods from.
Enoch
Well-Known Member
I doubt it gets axed just very stingy, which probably means they will be holding back less for replacements
ChristoBee
Well-Known Member
It's gonna be stricter first. Then it's gonna disappear.
wmeugene
Well-Known Member
Yeah, I’m still formulating my response that will range from indignation to canceling my subscription and all my preordered exclusives.
There’s a way of tightening the policy without scorching earth, but they don’t seem interested in that. I had been trying to give them the benefit of the doubt with the forum and Anthology, but that’s tough to do when CS personally attacks you.
There’s a way of tightening the policy without scorching earth, but they don’t seem interested in that. I had been trying to give them the benefit of the doubt with the forum and Anthology, but that’s tough to do when CS personally attacks you.