Enoch
Well-Known Member
or just in certain instances willing to take something even they would normally find sub-par
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
or just in certain instances willing to take something even they would normally find sub-par
oldschoolkirby
Well-Known Member
Agreed - I've also thought that proof, or generally tightening up on things like sleeve/cosmetic damage, is a reasonable thing.
And agreed - total bad form in putting that in an email. If there is some new magic threshold of orders-to-replacements that customers must meet - put it in a policy somewhere on the website and just refer them to it. And offer some store credit at least, for pete's sake...
Enoch
Well-Known Member
Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...
vinylmeplease.zendesk.com
wmeugene
Well-Known Member
Right. Even a “we’ve decided to tighten our policy, won’t be replacing this type of warps going forward, here’s $10 in store credit to thank you for your loyalty” would have earned them points in my book, versus emailing CS and the CEO canceling hundreds of dollars worth of orders.
wmeugene
Well-Known Member
That policy is different than when I signed up without any notice of the change.Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...
Enoch
Well-Known Member
you wanted communication, but why?
oldschoolkirby
Well-Known Member
Recently updated, apparently? I haven't read it in a while, tbh.Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...
Yeah - and if their end goal is to save money by not sending replacements for "bogus" requests (not yours! just hypothetically), a small token credit still accomplishes that!
Enoch
Well-Known Member
I think De La prompted the change
Clint Howard
Well-Known Member
Forgive my ignance but which De La and what happened?
wmeugene
Well-Known Member
And avoids actively pissing off loyal customers, which as a business owner myself, is like the #1 thing a healthy business focuses on as a priority.
wmeugene
Well-Known Member
De La Is Dead was a complete customer service shitshow where they used all of the replacement copies up before most members had even gotten their initial copies. And they replaced minor cosmetic issues when several people had playability issues.
Enoch
Well-Known Member
Dead, the site crashed when it went on sale, then there appeared to be a lot of cosmetic damage ones that got replaced when people hadn't even received their regular box and then they had actual playback issues but there were no more copies to send
some of us (me included) said there should be some kind of system in place, I suggested a collect all of the issues and use a ranking system to determine who gets a replacement and who gets credit/refund
Enoch
Well-Known Member
To add I still think they should collect all the emails about issues until a certain date, if there are fewer issues than replacements then all that emailed in get a replacement (with proof of the issue), if there are fewer to send out than requests then rank them by playability to the least amount of cosmetic damage, sure there is some subjectivity in there but it is better than what they had and imo have now.
Renée
Well-Known Member
Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...
That is not at all the policy that was in place when I signed up last November.
@wmeugene Holy shit, that response from CS was awful. I'd pack my bags and take my money elsewhere if I received that response.
Critter
Active Member
Eh.
Enoch
Well-Known Member
Seemed quick to die
Renée
Well-Known Member
lol
Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...
I have read these terms recently because I receive a lot of warps as well. This is a very recent change. I’d say in the last two weeks tops. The conspiracy theorist in me suspects right after the forum closed. Erase the early days evidence where Cam said they would replace anything that you aren’t happy with regardless of the issue affecting playback or not.
How did you hear this?