Vinyl Me Please (store, exclusives, swaps, etc)

[KenKaniff]

I'm sure VMP was bugged to see the PIF thread on there with some people PIF'ing records that were basically fine but said they had replacement(s).

Keyword - some. There's a lot of legit warps/issues; but in my time I've definitely seen some ones that I were surprised were asked/being replaced.

 

[wmeugene]

It's gonna be stricter first. Then it's gonna disappear.

I think this is right. Soon it’ll be like turntable lab and they’ll wax poetic about vinyl being an imperfect format.

 

[wmeugene]

I'm sure VMP was bugged to see the PIF thread on there with some people PIF'ing records that were basically fine but said they had replacement(s).

Keyword - some. There's a lot of legit warps/issues; but in my time I've definitely seen some ones that I were surprised were asked/being replaced.

My bigger concern would be resale if I’m them.

That’s why documenting the problem was essential and I have always done that. To insinuate I’m taking advantage of their policy when I’ve provided video proof is something else.

I certainly think the occurrence of warps in VMP products is concerning and having a generous CS helps ameliorate the high rate along with above average costs. I don’t think the high rate of warps are acceptable, and instead of axing CS and other benefits, it would behoove them to fix the weak link in their supply chain.

 

[KenKaniff]

My bigger concern would be resale if I’m them.

That’s why documenting the problem was essential and I have always done that. To insinuate I’m taking advantage of their policy when I’ve provided video proof is something else.

I certainly think the occurrence of warps in VMP products is concerning and having a generous CS helps ameliorate the high rate along with above average costs. I don’t think the high rate of warps are acceptable, and instead of axing CS and other benefits, it would behoove them to fix the weak link in their supply chain.

Yeah, I was just making a point of what I've witnessed in general. Had nothing to do with your situation. There's definitely a lot of warps and issues.

VMP replacement policy going to go the way of LL Beans

 

[Enoch]

My bigger concern would be resale if I’m them.

That’s why documenting the problem was essential and I have always done that. To insinuate I’m taking advantage of their policy when I’ve provided video proof is something else.

I certainly think the occurrence of warps in VMP products is concerning and having a generous CS helps ameliorate the high rate along with above average costs. I don’t think the high rate of warps are acceptable, and instead of axing CS and other benefits, it would behoove them to fix the weak link in their supply chain.

Yeah, I am fine with asking for proof now (I thought they should have from the get-go) but is very insulting to send that message to someone who does. I am not sure how much they can help prevent warps without the entire pressing industry changing, mather gets warps from everyone even places that are known for not having them.

 

[chrb98]

"Customers get angry on the forum whenever there's misinformation or widespread issues? Axe the forum"

"Customers getting angry over details not being communicated correctly? Stop communicating details"

"Customers need replacement copies because QC is down and we don't hold back enough replacement stock? Stop sending out replacements"

VMP has recently pivoted heavy towards the "what is the worst possible way we could address this issue?" mind state

 

[wmeugene]

Yeah, I am fine with asking for proof now (I thought they should have from the get-go) but is very insulting to send that message to someone who does. I am not sure how much they can help prevent warps without the entire pressing industry changing, mather gets warps for everyone even places that are known for not having them.

I don’t think there’s any way to prevent warps, but certainly their packing or warehouse practices don’t help

 

[Mather]

The other solution is to stop replacing records unless they are essentially unlistenable. And unlistenable by VMP standards, not the consumers. I would imagine this will be coming down the pipe very soon. Whether there's an official message about it or not.

I wrote this two days ago.

Well... there goes the neighborhood.

 

[AnthonyI]

So in response to my reporting the Morby warp:
View attachment 2360
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.

Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS

They need to hire someone with a little more tact to write for them, and I mean write everything that is released to the public...........there are a million ways to say something and they always do it the wrong way.

 

[Enoch]

They need to hire someone with a little more tact to write for them, and I mean write everything that is released to the public...........there are a million ways to say something and they always do it the wrong way.

I offered multiple times

 

[doncornelius]

Well, my box arrived and 8 out of 16 records had corner crushes and jacket creases due to careless packaging. I sent an email to Paul with pictures expressing concerns, and he responded basically, "So what do you want?"

I said, "Nothing for this, but you guys should do better." He responded, "Good." I clearly sensed a tone of frustration during the exchange.

 

[Enoch]

Well, my box arrived and 8 out of 16 records had corner crushes and jacket creases due to careless packaging. I sent an email to Paul with pictures expressing concerns, and he responded basically, "So what do you want?"

I said, "Nothing for this, but you guys should do better." He responded, "Good." I clearly sent a tone of frustration during the exchange.

what is up with CS now.

 

[wmeugene]

Well, my box arrived and 8 out of 16 records had corner crushes and jacket creases due to careless packaging. I sent an email to Paul with pictures expressing concerns, and he responded basically, "So what do you want?"

I said, "Nothing for this, but you guys should do better." He responded, "Good." I clearly sent a tone of frustration during the exchange.

Perhaps the end of the forum was prelude to the end of customer service.

Really trying to think of a reason not to cancel my subscription and preorders after the response I got.

 

[KenKaniff]

Sounds like some real stress in the organization.

 

[wmeugene]

Sounds like some real stress in the organization.

I would think so and CS is the natural target if “profitability” is the driving force. But raging against loyal customers is never a good look.

 

[Enoch]

I would think so and CS is the natural target if “profitability” is the driving force. But raging against loyal customers is never a good look.

I would be what is up with that response, this is a change in tone and I don't really like it.

 

[chrb98]

So in response to my reporting the Morby warp:
View attachment 2360
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.

Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS

Well, my box arrived and 8 out of 16 records had corner crushes and jacket creases due to careless packaging. I sent an email to Paul with pictures expressing concerns, and he responded basically, "So what do you want?"

I said, "Nothing for this, but you guys should do better." He responded, "Good." I clearly sent a tone of frustration during the exchange.

I would really recommend you two to forward these experiences to Matt directly. If this is truly a calculated change in the attitude and guidelines of CS, then that’s fucking atrocious, but it’d be good to hear that directly from Matt to confirm, that way we can all plan accordingly (I know I would certainly not buy from VMP again). But if these are just unplanned outbursts, then that would definitely be something that deserves to be known by the CEO

 

[doncornelius]

I would really recommend you two to forward these experiences to Matt directly. If this is truly a calculated change in the attitude and guidelines of CS, then that’s fucking atrocious, but it’d be good to hear that directly from Matt to confirm, that way we can all plan accordingly (I know I would certainly not buy from VMP again). But if these are just unplanned outbursts, then that would definitely be something that deserves to be known by the CEO

I think of it as an isolated incident coming from work stress, and I certainly would not put Paul in a tough spot by escalating this issue with Matt.

 

[wmeugene]

I would really recommend you two to forward these experiences to Matt directly. If this is truly a calculated change in the attitude and guidelines of CS, then that’s fucking atrocious, but it’d be good to hear that directly from Matt to confirm, that way we can all plan accordingly (I know I would certainly not buy from VMP again). But if these are just unplanned outbursts, then that would definitely be something that deserves to be known by the CEO

Does someone have Matt’s email?

 

[oldschoolkirby]

I'm sure VMP was bugged to see the PIF thread on there with some people PIF'ing records that were basically fine but said they had replacement(s).

Keyword - some. There's a lot of legit warps/issues; but in my time I've definitely seen some ones that I were surprised were asked/being replaced.

Right - and the whole PIF thing only works because some people's standards for what is acceptable warpage/damage is lower than others. It's a very individual thing.