Vinyl Me Please (store, exclusives, swaps, etc)

Hemotep said:
Nothing like rolling out the only one with any credibility still to lie to everyone. I heard the flush when I clicked that link.
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Once again, just don’t get why they do anything the way they do. If they had sent out an email or any kind of communication to talk about the HHV thing prior to it going live, they could have at least fooled some people. They do so much stuff without communication to members and even if they aren't meaning to, it then all seems like they are always hiding something.
 
Biscuit said:
Curious, at what point did they disclose they had a wholesale program (was Vinceron part of it? Why was it ignored until now). They pitched memberships to customers and exclusivity, not distro to stores. They should be more concerned why people perceive they are circling the drain, should they believe that's grossly inaccurate.
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Bespoke Post was one as @NewsFedora mentioned. They sold/gave stuff to shops in the Denver area to sell and I assume others.
 
MikeH said:
wouldn't be a terrible move for them aside from having to refund all the people who still have subscriptions hah. that could be a ton of cash...
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If you drive off all your sub customers, problem solved!


iu
 
Hemotep said:
I signed up hoping they'd do it again and only ever got a hot sauce making kit that came with a shitty taco holder. And only one! Like who is going to use that and not have one for anyone else eating with you?
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I had over $1,000 in referral credit that they wiped out because they said I posted the link on forums. Even though that wasn’t against their T&C, which they changed after the fact. Fuck that company haha nobody fucks with my referral creds!!
 
MikeH said:
Once again, just don’t get why they do anything the way they do. If they had sent out an email or any kind of communication to talk about the HHV thing prior to it going live, they could have at least fooled some people. They do so much stuff without communication to members and even if they aren't meaning to, it then all seems like they are always hiding something.
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Counterpoint, VMP connects with customers way more than say AS, Craft or Rhino. We probably know way more than we deserve, and that creates this level of expectation that we need their every business move communicated and explained. Outside of membership-specific changes, I’m not sure what we are truly owed for communication and explanations.
 
max_stacks said:
Counterpoint, VMP connects with customers way more than say AS, Craft or Rhino. We probably know way more than we deserve, and that creates this level of expectation that we need their every business move communicated and explained. Outside of membership-specific changes, I’m not sure what we are truly owed for communication and explanations.
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countercounterpoint. don't trot the "new" CEO out, saying he wants to increase transparency, wants to make people excited to be members again, wants to increase member benefits and then do the exact opposite hah.
 
Craft and Rhino are record labels. They market products and when purchased, ship them direct or I can purchase them at storefronts that distribute them. If I have a customer service issue, I either call the record store or contact the label directly if my issue is credible and the labels' fault.

VMP via subs asks for money upfront for unidentified, curated product and has to deal with all customer service issues from the fidelity/pressing itself to the shipping/return issues. This requires more commitment from both the subscriber and VMP's customer service.

In my mind, VMP's subscriber program costs puts more skin in the game for the consumer and therefore, more questions get asked and expectations are higher.
 
Biscuit said:
Craft and Rhino are record labels. They market products and when purchased, ship them direct or I can purchase them at storefronts that distribute them. If I have a customer service issue, I either call the record store or contact the label directly if my issue is credible and the labels' fault.

VMP via subs asks for money upfront for unidentified, curated product and has to deal with all customer service issues from the fidelity/pressing itself to the shipping/return issues. This requires more commitment from both the subscriber and VMP's customer service.

In my mind, VMP's subscriber program costs puts more skin in the game for the consumer and therefore, more questions get asked and expectations are higher.
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and those places also farm out customer service like VMP does for those who were concerned about VMP moving their CS overseas.

I asked Craft why one of the items in their store wasn't in the current sale and they said that some items including food are excluded from the current sale lol
 
Biscuit said:
Craft and Rhino are record labels. They market products and when purchased, ship them direct or I can purchase them at storefronts that distribute them. If I have a customer service issue, I either call the record store or contact the label directly if my issue is credible and the labels' fault.

VMP via subs asks for money upfront for unidentified, curated product and has to deal with all customer service issues from the fidelity/pressing itself to the shipping/return issues. This requires more commitment from both the subscriber and VMP's customer service.

In my mind, VMP's subscriber program costs puts more skin in the game for the consumer and therefore, more questions get asked and expectations are higher.
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Good take
 
Biscuit said:
Craft and Rhino are record labels. They market products and when purchased, ship them direct or I can purchase them at storefronts that distribute them. If I have a customer service issue, I either call the record store or contact the label directly if my issue is credible and the labels' fault.

VMP via subs asks for money upfront for unidentified, curated product and has to deal with all customer service issues from the fidelity/pressing itself to the shipping/return issues. This requires more commitment from both the subscriber and VMP's customer service.

In my mind, VMP's subscriber program costs puts more skin in the game for the consumer and therefore, more questions get asked and expectations are higher.
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Well put. I had the same thoughts but didn't feel like typing all that out, lol.
 
max_stacks said:
Regarding transparency, where is the line between what they should and should not communicate?
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I think the bigger issue is that transparency was promised and then the face of the company staff went off line for a couple of weeks. Then a lot of things that were unusual started to happen with no information. During this same time certain avenues of information that have been in place with the company for years no matter the platform has been restricted with promises of a better communication process moving forward.

They are certainly allowed to set parameters in what they will and won’t discuss. That would be transparent. It would certainly be a beginning.

I will also say this, I find it troubling that a company buddies up with their clients making promises and then when these promises are not followed through on … there are people that would make it seem like the clients, who asking about what’s up and then theorizing on what is up when answers are not forthcoming, are somehow doing something wrong.

This company has created a lot of bad blood and often times with folks who were their biggest cheerleaders (I know from personal experience - there are people here who can vouch that I was pretty much Nathan minus all the emojis - and it’s the reason this place exists. And just to be clear, the people make this space what it is and these people were in the old space which the company found to be problematic to them. This is the same thing that has happened at Reddit and is currently beginning to happen in the discord.). I can understand you liking the company and their product. I get the wanting the little guy to succeed but there is a clear pattern here.

And also to be clear, I am voting with my wallet. I do not plan on making any other purchases from them or renewing when my sub ends. I’m actually waiting to see what the new rotms are for the next three months and may ask them to refund the rest of my sub if I’m not sure I will be served well by that quarter.
 
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