Vinyl Me Please (store, exclusives, swaps, etc)

Joe Mac said:
I think with us internationally the free shipping and the mail fraud, meaning they are artificially low priced, goes a long way. The has still very much worn off over here.
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Yep, I was going to say something about that but had already said too much.

I'm not saying it doesn't make sense to give them your cash for certain reasons international customer, really like their particular colorway, think you'll be able to flip your purchase immediately for profit, but the idea that their curation and product is "special" is super over-blown.
 
Teeeee said:
Wow, they really have you drinking the Kool-Aid, Nathan. Tis ok, we'll still welcome you when you recognize their ways.
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Tisk tisk. We will welcome him now (as we already have). :)
We might not all see eye to eye on where VMP stands, but we will welcome anyone with a love of music, vinyl and audio gear so long as they are respectful. @NathanRicaud has been an excellent example of how to be respectful even in disagreements on the forum. Although I'm quite critical of VMP, I'm glad we still have some on the other side of topic to keep things balanced.

NathanRicaud said:
It really is ridiculous. Like VMP’s quality control is lacking so much...🤦‍♂️

Their great customer service makes up for it in my opinion but I’m not sure how much longer that will last....🤷‍♂️
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I used to think their customer service makes up for it, but then I remember what good customer service is. Truly good customer service means you don't need to ask for service. It happens as expected. Although I write into their CS with many "firm" emails, I do feel bad for the crew actually dealing with those messages. Their management really puts them in a tough corner.
 
Just thought I would share something which I believe to be new, in-line with the new store.

I had an issue with a couple records in this months box (warps of course, plus some serious bumps/splits for good measure). I contacted CS and have just received an email with a new order for the two record replacements. It shows the cost with the 'Discount' stating 'Damaged' taking it to 0. I might be wrong here but I dont think I have ever received an email like this to confirm the item replacements?

Makes no difference really, just quite nice to have something to show its on its way over a CS typed email.
 
displayname said:
Tisk tisk. We will welcome him now (as we already have). :)
We might not all see eye to eye on where VMP stands, but we will welcome anyone with a love of music, vinyl and audio gear so long as they are respectful. @NathanRicaud has been an excellent example of how to be respectful even in disagreements on the forum. Although I'm quite critical of VMP, I'm glad we still have some on the other side of topic to keep things balanced.


I used to think their customer service makes up for it, but then I remember what good customer service is. Truly good customer service means you don't need to ask for service. It happens as expected. Although I write into their CS with many "firm" emails, I do feel bad for the crew actually dealing with those messages. Their management really puts them in a tough corner.
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Ah, you are quite right and thank you for keeping me honest! My wording definitely made it seem like voldemort-stans were not welcome. ;) They most definitely are as is anyone and everyone. (And I'm not the boss anyway, I have zero say in who is or isn't welcome. Lol) They get the ol' "we kid because we care" treatment, you know, to make sure the balance is not skewed.
 
mitchwagz said:
So any news if these exclusives are dropping today or not?
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Surprise drop of both Fionas happened 30 minutes ago. All current members got wiped from the system so everyone had to re-sub with 3 month plans. Both Fionas sold out in 12 seconds, site crashed, everyone who missed out is getting free copies of Charlie Brown Xmas, to be delivered in March.
 
Jeff Lerner said:
Surprise drop of both Fionas happened 30 minutes ago. All current members got wiped from the system so everyone had to re-sub with 3 month plans. Both Fionas sold out in 12 seconds, site crashed, everyone who missed out is getting free copies of Charlie Brown Xmas, to be delivered in March.
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Wouldn’t surprise me. See that Channel Orange exclusive too?!? :LOL:
 
Jeff Lerner said:
Surprise drop of both Fionas happened 30 minutes ago. All current members got wiped from the system so everyone had to re-sub with 3 month plans. Both Fionas sold out in 12 seconds, site crashed, everyone who missed out is getting free copies of Charlie Brown Xmas, to be delivered in March.
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Really sorry but fastest finger first. It turns out they had unlimited restriction so I bought all 1000 copies of both Fiona albums which I will slowly drip feed into the secondary market aiming to pay off my mortgage...
 
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