Vinyl Me Please (store, exclusives, swaps, etc)

Enoch said:
I hope it isn't their pick only because I don't like them sourcing out their picks for other clubs. An indie variant is fine but make getting it from SS mean something rather than just another variant out there. This is my opinion and I have shared it directly with them. Feel free to disagree as I am biased because I still am buying from VMP and don't want to double up either.
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So are you saying that you’re willingly paying $28 instead of $18.99 or $15.99?
 
Teeeee said:
But also - even if they had 500, their business is selling records. They should be able to communicate within departments on which records they are selling.
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I really think a lot of their problems are related to this, poor internal communication
Indymisanthrope said:
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So instead of white halo, Scully has a red one, are you trying to say she is the devil by sharing this ;)
 
Enoch said:
I hope it isn't their pick only because I don't like them sourcing out their picks for other clubs. An indie variant is fine but make getting it from SS mean something rather than just another variant out there. This is my opinion and I have shared it directly with them. Feel free to disagree as I am biased because I still am buying from VMP and don't want to double up either.
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@Enoch, you do you. 😁
 
Indymisanthrope said:
Yeah, I'm unimpressed with the explanation that it's not random this time, but instead is decided by multiple unnamed factors that result in members with no otherwise identifiably similar characteristics being selected to not receive the record. Definitely not random this time though.

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This makes me further question the intelligence of anyone in that room. "Forced randomness" rather than just having it be random. WHAT?!?!
 
Imagine telling a customer that the decision of who's getting their record on time and who isn't wasn't random this time, but chosen on factors not explained, and that the company decided YOU should be one of the ones not to get the thing you paid for. Imagine telling them about "buckets" again. Imagine telling them we're working on preventing "oversolds" (I think the term would be "oversells", pal), *again*. Imagine the CS agent saying "Hey, I'm frustrated too." And then imagine them not apologizing.
 
BjorgenFjorgen said:
Imagine telling a customer that the decision of who's getting their record on time and who isn't wasn't random this time, but chosen on factors not explained, and that the company decided YOU should be one of the ones not to get the thing you paid for. Imagine telling them about "buckets" again. Imagine telling them we're working on preventing "oversolds" (I think the term would be "oversells", pal), *again*. Imagine the CS agent saying "Hey, I'm frustrated too." And then imagine them not apologizing.
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communication is still very poor
 
Despite their "aw gee we're just a small company trying to figure out these 'systems'" bullshit, there's no excuse for them to be repeatedly overselling records. However, as long as the main problem* is "we're selling too many records" I'm not sure they've got the incentive they need to fix it.

*The "main problem" from VMP's perspective - I realize that there are many around here who take the view that the "main problem" isn't the overselling or production delays/mishaps or whatever, but rather the communication around those issues; I don't really agree but in any event that almost certainly not how VMP sees things.
 
Space Wanderer said:
Despite their "aw gee we're just a small company trying to figure out these 'systems'" bullshit, there's no excuse for them to be repeatedly overselling records. However, as long as the main problem* is "we're selling too many records" I'm not sure they've got the incentive they need to fix it.

*The "main problem" from VMP's perspective - I realize that there are many around here who take the view that the "main problem" isn't the overselling or production delays/mishaps or whatever, but rather the communication around those issues; I don't really agree but in any event that almost certainly not how VMP sees things.
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I am not saying the communication problem is only how they communicate to customers but how they communicate internally as well. It is my opinion if they had better internal communication many of the recent issues could have been prevented.
 
I
BjorgenFjorgen said:
Imagine telling a customer that the decision of who's getting their record on time and who isn't wasn't random this time, but chosen on factors not explained, and that the company decided YOU should be one of the ones not to get the thing you paid for. Imagine telling them about "buckets" again. Imagine telling them we're working on preventing "oversolds" (I think the term would be "oversells", pal), *again*. Imagine the CS agent saying "Hey, I'm frustrated too." And then imagine them not apologizing.
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Unfortunately, I don’t have to.
 
Mather said:
This is telling actually because up until this week I found the wait time was less than a day, they must be getting inundated with complaints about... something. Pick one from the list of 29 things they've effed up in the past 3 weeks...
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This reinforces my thought that they knew a shitstorm was brewing, and that was a factor in the shutting down of the forum to prevent a very shortsighted issue.
 
I have bought more variants from other retailers in the last 2 months than I have in a year and a half. Feels good. I’m gonna snag Crumb/Alex G/Whitney variants from Rough Trade for an average of $21 a pop and free shipping.
 
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