Vinyl Me Please (store, exclusives, swaps, etc)

what a crappy response to give to a customer and your response is 100% appropriate, the selection should have prioritized long term members. I get wanting to make new members happy but I do wonder what % of them planned on staying anyway. It is a lot easier to explain the situation to newbies than to members who have been around a while, "thanks for your loyalty we are going to recognize it by putting you at the end of the list to receive."

don't trust that info at all
Right! I have renewed my 6 months membership 4 times without any lapses plus I don't think I ever received less than 3 records in a shipment. sometimes as many 10-12. Being an avid music lover and collector I will still buy from them if they are offering something amazing but I won't buy from them out of convenience or loyalty going forward.
 
I honestly would consider it if the price was even close to competitive (their exclusive of Tanya Tucker is cheaper than the other + shipping). Either Secretly Canadian is gouging them on licensing, or they think that $28 for a single LP is justified because... reasons. The forest bark variant is only $20 from Bull Moose/$21 from Rough Trade.

Or it’s $18.99 DIRECTLY FROM THE LABEL.
 
I’m hoping the Whitney will be the September record in the Secretly club. Even if it’s not, we’ll buy it from Secretly, not for some crazy overprice on VMP.
I hope it isn't their pick only because I don't like them sourcing out their picks for other clubs. An indie variant is fine but make getting it from SS mean something rather than just another variant out there. This is my opinion and I have shared it directly with them. Feel free to disagree as I am biased because I still am buying from VMP and don't want to double up either.
 
With all of these fuckups, my attitude has changed from

Vinyl Me, Please! Please?

To

Vinyl Me! NOW! RIGHT NOW!!
 
What a shitshow. I have to say ive only been on their store website once since they shutdown the forum and i haven't missed ordering from them one bit. Theres so much good music / or the same music being released elsewhere and being sold by shops that know how to manage inventory / pack records. Been a really therapeutic month for me.
 
What a shitshow. I have to say ive only been on their store website once since they shutdown the forum and i haven't missed ordering from them one bit. Theres so much good music / or the same music being released elsewhere and being sold by shops that know how to manage inventory / pack records. Been a really therapeutic month for me.

I would not say that it's a therapeutic month (I am still spending way to much money) and at least frustration due to VMP issues is gone :)

Well, almost gone... I haven't played my NTR yet and maybe I'll have to ask for a replacement (which is already on the way because I taught first parcel was lost and VMP shipped a new copy).
 
What a shitshow. I have to say ive only been on their store website once since they shutdown the forum and i haven't missed ordering from them one bit. Theres so much good music / or the same music being released elsewhere and being sold by shops that know how to manage inventory / pack records. Been a really therapeutic month for me.
agree totally.
their ineptitude is surpassing anybody worst predictions.
I mean, after 2 blunders on the anthology, who would have expected a third one on the following shipment batch?
Overselling Outkast? wow, I thought they learned their lessons, but I guess it was more profitable this way.
and exclusives, is there anybody still trusting them on the fulfillment timelines? at least 4 exclusives due in June have been postponed, and this seems like its becoming routine.
I don't believe I'll be back to buy from them even if something truly interesting pop up.

and to your point @uvwxVinyl , it got me personally out of my laziness.... their shop had become my one and only shop of reference and if things weren't there, I wasn't looking for them.
I find myself exploring more and paying more attention to the great people of this forum for suggestions and recommendations.
I cannot deny that VMP widened my musical horizons, but G&N has spread them even wider!
 
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I did think about Outkast, as I love that album, just wasn't moved enough to give VMP money though. I think I'll just wait for the wide press, no way a band as big as Outkast lets them dictate the terms of exclusivity.
 
agree totally.
their ineptitude is surpassing anybody worst predictions.
I mean, after 2 blunders on the anthology, who would have expected a third one on the following shipment batch?
Overselling Outkast? wow, I thought they learned their lessons, but I guess it was more profitable this way.
and exclusives, is there anybody still trusting them on the fulfillment timelines? at least 4 exclusives due in June have been postponed, and this seems like its becoming routine.
I don't believe I'll be back to buy from them even if something truly interesting pop up.

and to your point @uvwxVinyl , it got me personally out of my laziness.... their shop had become my one and only shop of reference and if things weren't there, I wasn't looking for them.
I find myself exploring more and paying more attention to the great people of this forum for suggestions and recommendations.
I cannot deny that VMP widened my musical horizons, but G&N has spread them even wider!

At the end I was only buying stuff from them largely DUE to the recommendations from the forum - not their shitty "wax wednesday" or "the standard" emails.
 
Everything that has happened with VMP has been incredibly frustrating and demoralising but I still can’t seem to cut the cord with them. When they get a product right I absolutely love it, the Nat Turner Rebellion record (which I finally received) is brilliant! I sat down with my pregnant girlfriend and we just listened to it, looking at the art and notes, she loved it and even baby MB started kicking away. It was a really nice moment.... and then there’s things like the forum and emails like that saying ‘yeah we chose you, it’s not random, we don’t care about how you respond’. It’s really sad.

I’m also concerned that I could miss out on the exclusives that I really want, like the much fabled Fiona Apple records that I’ve been hanging around for and asking for since I joined in Nov 2015. If it isn’t the risk of not hearing about it (like the Whitney record) or just being over subscribed and then missing out (possibly not even at random) like how some people have suffered with Weyes Blood.

It’s a strange situation, I still feel a sense of connection with the club but I know that I have become a lot more selective when deciding whether I need a new exclusive. I just don’t know if I’ll get to the point where I can cut all ties.
 
I received a reply from CS regarding the OutKast delay and it was worse than I expected...
View attachment 5057View attachment 5058View attachment 5059
What they just did is admit that their Phoenix double dipping excuse was a lie. "Production timelines require us to place orders 3-4 months ahead of a particular record being released." Which means, they would have been required to place their order for the Phoenix AOTM at the time they put it in the store.

SMH.
 
What they just did is admit that their Phoenix double dipping excuse was a lie. "Production timelines require us to place orders 3-4 months ahead of a particular record being released." Which means, they would have been required to place their order for the Phoenix AOTM at the time they put it in the store.

SMH.
Yeah, I don't know why they don't say what's really happening. I bet they just have a store team, and an exclusives/rotm team that work independently of each other for the most part. It's common in big companies, but I don't feel like they are big enough for that excuse really. Moving loads of records, but probably still less then 30 employees total I imagine.
 
It baffles me that they still don't value the loyal customer over the newcomer. That they think they can win over these newcomers for the long haul, completely ignoring that most will drop in for the shiny thing (in this example, OutKast) and then dip for good. It takes excessive amounts of hubris and naïveté to pull that off.

Could it be that they are so inefficient and disorganized that they aren't even able to prioritize their loyal customers? In any given month, they seem to have no idea who is getting what.
 
Yeah, I don't know why they don't say what's really happening. I bet they just have a store team, and an exclusives/rotm team that work independently of each other for the most part. It's common in big companies, but I don't feel like they are big enough for that excuse really. Moving loads of records, but probably still less then 30 employees total I imagine.
Someone mentioned how many employees they have. I think it was Matt what would you do with more time F. It was between 30 and 50. Which is definitely small enough to know what is going on. But also - even if they had 500, their business is selling records. They should be able to communicate within departments on which records they are selling.

I don't know. I don't wish that they would fail because there are humans behind the company. I don't wish ill on the humans. But man, they have got to do something because all of these mishaps are not diminishing, they are increasing.
 
What a shitshow. I have to say ive only been on their store website once since they shutdown the forum and i haven't missed ordering from them one bit. Theres so much good music / or the same music being released elsewhere and being sold by shops that know how to manage inventory / pack records. Been a really therapeutic month for me.
Same here. It helps not having a direct link to the store in the forum. Kind of disconnects the pathways in the brain to treat the forum and the store as one and the same.

I probably spend just as much from other outlets as I used to at VMP and I don't really feel any regrets.
 
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