Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
Dead C
Well-Known Member
We're discussing Bespoke post
Mather
Unknown Member
In the past 12 hours I've received 8 emails from them. As far as I know I have two emails outstanding with them, one was a response to a email from Jason, the other was me telling them I'm cancelling immediately if they screw up any part of my order. EIGHT.
Heath
Well-Known Member
When they send you another 30 copies, can you send one of them my way? thx
Dead C
Well-Known Member
It's an early Hannukah miracle!
btf1980
Well-Known Member
I’m actually jealous of you guys getting multiple response emails. At least they’re acknowledging you...lol
BattleFlag
Well-Known Member
I love a good clubhouse sandwich with some ROFL Mayo.
Mather
Unknown Member
Yes but, they were all various versions of stock form emails, although strangely enough they weren't the same as some of the other form emails I've seen on here, so that's odd but par for the course with these guys...
goodoohuru
Member
The person that handled the Mobb Deep distribution is probably sending you emails? Or maybe they're just sending extra knowing that some are bound to arrive warped?
Mather
Unknown Member
I actually have a shipping notice for that one. I'll get a copy that's already been shipped across the country three times and was previously used as a blunt rolling station by the original owner.
hlaveta
Well-Known Member
goodoohuru
Member
The extra handling might flatten it out before it arrives.
Tyr
Well-Known Member
See, these are the replies I'm used to getting when I say Reservoir Dogs is the best. I cannot fault either of these awesome lists (except for Jackie Brown being ranked under Django on both) but that's the magic of Tarantino. We all have favorites we identify with and our lists are always varied.
Here's mine:
- Reservoir Dogs
- Inglorious Basterds
- Pulp Fiction
- Once Upon a Time in Hollywood
- Jackie Brown
- Kill Bill(s)
- The Hateful Eight
- Death Proof
- Django Unchained
displayname
Well-Known Member
The lack of details and inconsistency in tone is becoming comical. Here are the 3 I received today.
Professional (minus the stop emailing us part) and even provided a timeline.
Oh, so no timeline now? Ok...
Full on "we're the victim, please send good vibes." Sorry, my good vibes come with solutions and/or my money, not with multiple emails all saying "after a week of silence, we want you to know that you are still in line." There are not good vibes around money lingering and an unresponsive vendor.As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.
Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you
gregathon
Active Member
Hmmm... I see a couple references to Sound Stage Direct on here, but this also is drawing a lot of parallels to the PopMarket closure in 2016/2017: They started doing a lot of gimmicky videos for their daily deals, they became backlogged with massive fulfillment delays, people started bothering them on their daily social posts, they stopped responding to customers, eventually sent out some inadequate excuses and then were eventually purchased by "DirectToU" and became part of the whole DeepDiscount/CollectorsChoice/ImportCDs group.
VMP could learn something about communication after all it's been at least a week since they said they're figuring out what to say to their rather upset customers.
So indulge me while I tell you about two particular examples of great communication.
First there's this...meant to order this when it was first released but forgot to so I jumped on this second pressing that's coming, placed my order on Friday and today I received this:
"
Hello hello,
First of all thanks a lot for supporting SoundsLikeVanSpirit by buying one of the albums!
The orders were coming in faster than we managed to process them. I apologise if you had to wait a little while to receive an answer from me.
I’m emailing you since your order status is currently “on hold” and as I heard that the website is not yet responding the way it should.
While we are trying to optimise the website, I can assure you that your order is not lost and will be shipped out as soon as the new vinyls arrive (probably end of January 2020).
If you have not received the download link yet here it is again:
As a small apology here is a 15% discount code for you or your friends: Pass_it_on
Sorry for the inconvenience.
See you on the road!
Marten Berger
www.soundslikevanspirit.eu"
For those of you that don't know it this was a guy that drove around Europe with a recording studio in the back of a van recording street artists, pretty cool project and he's probably running his business out of the back of the same van he drove around and he still manages to have better communication and customer service than VMP.
2 days if you don't include the weekend for this guy to take the time to communicate an update with someone that ordered a single record from him without even being asked to, meanwhile I've been waiting weeks to get a response about missing orders and refunds going back months from a company with dozens of employees, managers and a thousand times the customer base from which I'm waiting for a current grand total of 15 records (and as we know mine is not an isolated case).
Secondly there's Melvin from Soul Step Records who posts here on N&G, someone who runs a recording label out of the basement of his house and who not only puts out top notch products based on my experiences but also exemplifies good customer service and communication, never had to wait more than 24 hours to get a response from him about anything I needed addressed....can't recommend Soul Step enough.
I understand that both of these individuals have a much smaller customer base and it can be argued that makes it easier to dedicate the time to better communicate or address issues. However mass emailing your customers an official apology and a promise to fix the current issues and to do better in the future is not something that should take a week to compose, that comes down to lack of understanding your customer base and a lack of vision and leadership.
Seriously, I want VMP to succeed I truly do but they have a lot to learn especially about customer service and communication.
Ps - if you're interested in the project feel free to use the above code since he did say pass it on to your friends and we're all friends here after all are we not?
So indulge me while I tell you about two particular examples of great communication.
First there's this...meant to order this when it was first released but forgot to so I jumped on this second pressing that's coming, placed my order on Friday and today I received this:
"
Hello hello,
First of all thanks a lot for supporting SoundsLikeVanSpirit by buying one of the albums!
The orders were coming in faster than we managed to process them. I apologise if you had to wait a little while to receive an answer from me.
I’m emailing you since your order status is currently “on hold” and as I heard that the website is not yet responding the way it should.
While we are trying to optimise the website, I can assure you that your order is not lost and will be shipped out as soon as the new vinyls arrive (probably end of January 2020).
If you have not received the download link yet here it is again:
As a small apology here is a 15% discount code for you or your friends: Pass_it_on
Sorry for the inconvenience.
See you on the road!
Marten Berger
www.soundslikevanspirit.eu"
For those of you that don't know it this was a guy that drove around Europe with a recording studio in the back of a van recording street artists, pretty cool project and he's probably running his business out of the back of the same van he drove around and he still manages to have better communication and customer service than VMP.
2 days if you don't include the weekend for this guy to take the time to communicate an update with someone that ordered a single record from him without even being asked to, meanwhile I've been waiting weeks to get a response about missing orders and refunds going back months from a company with dozens of employees, managers and a thousand times the customer base from which I'm waiting for a current grand total of 15 records (and as we know mine is not an isolated case).
Secondly there's Melvin from Soul Step Records who posts here on N&G, someone who runs a recording label out of the basement of his house and who not only puts out top notch products based on my experiences but also exemplifies good customer service and communication, never had to wait more than 24 hours to get a response from him about anything I needed addressed....can't recommend Soul Step enough.
I understand that both of these individuals have a much smaller customer base and it can be argued that makes it easier to dedicate the time to better communicate or address issues. However mass emailing your customers an official apology and a promise to fix the current issues and to do better in the future is not something that should take a week to compose, that comes down to lack of understanding your customer base and a lack of vision and leadership.
Seriously, I want VMP to succeed I truly do but they have a lot to learn especially about customer service and communication.
Ps - if you're interested in the project feel free to use the above code since he did say pass it on to your friends and we're all friends here after all are we not?
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Melt Face Molly Drop
Well-Known Member
I get a bad feeling about uDiscover as well. Very PopMarket-esque and clearly ran by a mega-corporation cashing in on the vinyl craze. Plus, their 30% off deal was supposed to end on the 12th and is now open-ended. They're trying to clean out their warehouse in a hurry.
