LOL! Dude this is the USA. A.) people get sued for dumber shit than this all the time. B.) it would be more along the lines of Fraud or working in bad faith for EVERYONE they have fucked over (hence the class action) but like I said It’svery unlikely and more me being pissed in the moment by being told to “pound sand” when a little ownership and empathy is needed on their part resolve the issue.
It's 10 bucks on Discogs, lol:
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That implies you were expecting something good from VMP
I see what you did there!
Make sure you are rating your cs with him, I have only had him once and it was fine. But if he consistently is terrible they should know about it
True to a certain extent. An individual rep can only follow company policy. But they can choose how they conduct themselves. If a rep comes off as condescending and not caring that's not really a "they" problem.
I don't expect for one minute, that a person handling complaints from a whiny customer base that is absolutely sick and tired of that company selling them warped, poorly packaged (damaged), out of stock vinyl records, to be feeling all that confident about their role in the organisation.
Full disclosure: I pitched a giant fit in my CS reply. They thankfully caved and will be reshipping my order. While I am glad they are fixing my issue, no one should have to go back and forth to get the right thing accomplished. It’s telling though they were able to reverse course (meaning it’s a complete judgement call by CS) it also means “squeaky wheel” rules now apply so if you’re less assertive, you’ll likely be SOL if you have “cosmetic damage”.
Are they letting you keep the dented copies?
Yeah and while I appreciate it I don’t necessarily need a 2nd copy of any of them. WAP and Stars will become a Christmas or birthday gift to one of my Brothers and the Lightmen will either be resold or maybe thrown on the PIF thread. I have no problem sending them back if that was what was required. All I expect for is what I paid for Short of that a refund would be more than fine. Maybe they should reconsider there return policy too. Either do some “scratch & dent” sales or maybe take some of the sleeves with damages records and records with damaged sleeve and reconstitute them into NM/NM copies. Might save them a bit on back end since they a clearly working hard at cost savings right now.
Yeah I personally wouldn’t have a problem with sending back my records but I know that is a hassle for some. Thankfully I’ve only had a handful of issues over the years with VMP but I’m also much less stringent cosmetically. I don’t blame you for complaining though. It’s justified. They definitely need to rethink their return policy and then be fucking consistent about it. It’s frustrating to hear that some people have no problem getting replacement for minor things while others have to prove beyond doubt that they need a replacement.
Make sure and spin Stars and Phoenix to see which copy you'll keep - Stars has a widespread loud clicking issue over the last song and Phoenix was pretty noisy on Side A.
They happen, but for me they happen much more often with VMP. I stopped ordering store items from them last year because of the number of records I was getting with crushed corners. Even my ROTMs get dinged up, but less so. Their boxes are poorly designed and have inadequate corner protection for the weight of their product. Especially with all the tip-on jackets and 2-LP releases.
