No way SC could handle returns well. They already send out damaged sleeves. They would probably see it as a item restock.Yeah I personally wouldn’t have a problem with sending back my records but I know that is a hassle for some. Thankfully I’ve only had a handful of issues over the years with VMP but I’m also much less stringent cosmetically. I don’t blame you for complaining though. It’s justified. They definitely need to rethink their return policy and then be fucking consistent about it. It’s frustrating to hear that some people have no problem getting replacement for minor things while others have to prove beyond doubt that they need a replacement.
Gotta follow up when VMP does the right thing vs the wrong thing.Man, all these delays and problems are depressing. Maybe part of their reasoning for shutting down the forum was that they knew that had a big streak of production problems that was about to his the streets. I don’t get many exclusives, but Morby came on time, but warped.
Either way, the pre-order situation is inline with several of the decisions since Demon Days: cash first, customers second. It’s been an obvious MO for awhile now. I’m certain investors got involved to push these charges. Unfortunately VMP’s execution level is like that of an intern that got promoted because he fit in, not because he was qualified.
So yeah, I have the pops on "Calendar Girl," too. The rest of the album sounds so good, though. Would it have anything to do with putting 53 mins of music on 1 LP?
I bought the McGriff 34 days ago..I'd like to remind you that if you bought any sale store item within the past 30 days you are elligible to store credit for the discount amount.
Before anyone jumps on this "sale" of theirs, you might want to consider the fact that these titles will most likely be 4 for the price of 1 at Bespoke in a month. I'm pretty sure VMP just trades them all their overstock. If anyone sees Storf walking around in a button up that's 2 sizes too small with a bone handled knife clipped to his belt, you'll know the truth.
This has happened on any package from VMP with more than two albums. I have asked them to split shipments and was willing to pay for the postage. They told me 'nah, it will be ok'and they came dented in the corners. I swear its the design of their shipping box: the 'wings' (flaps with no sturdy cardboard underneath) on them are always crushed in when I get the box.I was just essentially told by CS to piss off regarding the corner dings on all 3 of the VMP releases in my June box. Every order I have receive over the past year or so has come wrapped in bubble wrap this one did not. They packaged the albums poorly, the record jackets were then subsequently damaged during shipping then won’t replace the damaged product because “hey, this shit happens” and think store credit will suffice so I can what, order more records (that will be potential damaged in shipping (rinse, repeat)? Good thing I paid with PayPal if they don’t handle this right I am going to file a claim and get my $$ refund. I mean I will have to eat the cost of send the albums back to them but It will be worth the $4 media mail. COSMETIC DAMAGE IS STILL DAMAGE. Aesthetics matter when you are collecting. If the physical presentation of the product didn’t matter would not be collecting a physical product and they would not be selling said product for premium price.
I’m convinced that if someone other than Jason had answered mine on Morby, I may still be a member. My wallet thanks him.So that replacement policy is definitely a lottery. I got a replacement SRT for the damaged jacket and a replacement Sorcerer for a mild warp that would probably not pass that weird nickel test. I didn't even have to specifically ask for a replacement, Stephen was the one to answer me.
Who knows, thought I looked at the page but maybe not, either way all good thanks for clarifying though. I thought they pulled it.
I think there was Stax fatigue with the Floyd, because that’s a great album. For whatever reason, it just didn’t sell.I know I'm replying to an early message, but I was on mobile and preoccupied on the road. I couldn't help thinking about this before @MikeyP 's post.
I don't think Bespoke used store exclusives in their "Groove" boxes...I believe they were all former RotMs. If I had to guess 5 of the records that they will most likely include as choices in their inevitable Groove box (by most to least certain) by summer's end:
1) TI - King. I can't imagine that this sold well at all. There isn't even a Discogs review, as of the time of this posting. To be fair, much of the album bangs and I've been appreciating southern hip-hop recently. Wouldn't choose it as an RotM, but certainly in the Groove Box if available.
2) Eddie Floyd - Knock On Wood. Discogs listing says that 5000 copies were pressed. However, only ~800 users have a copy. I reckon at least ~2000 total copies are still in their warehouse. Was this an unpopular Classics pick (for those collecting this track series)?
3) Ivy Sole - Overgrown. They suspiciously brought this back in stock when OutKast oversold in hopes that people would swap to it. Decent record, but came off as forgettable. The visually striking and gorgeous colorway is certainly neat.
4) Phoenix - Wolfgang Amadeus Phoenix. People were swapping to the OutKast RotM before that sold out and became a preventable disaster. I'm sure this will be in stock by the end of summer, and it is still WELL IN PRINT outside of VMP. Questionable RotM choice for many, I'm sure.
5) Flying Lotus - Cosmogramma. Another album still in print. VMP version sounds fantastic, but I've never listened to a standard copy to compare. Wonder if there's still thousands of copies in the warehouse.
Anybody else have any ideas? Please let me know if I missed anything.
Only two Bespoke offerings so far, yes.
I'd like to remind you that if you bought any sale store item within the past 30 days you are elligible to store credit for the discount amount.
Gotta follow up when VMP does the right thing vs the wrong thing.
My first copy of Morby OMG was warped. Second copy still has a slight wobble, but is well within acceptable tolerance. I'm on side C, but it's sounding wonderful now. I sent a video with my initial email to VMP, and the new copy shipped out quickly and on it's own. It was a smooth fix just like the old days.
Hopefully they get back to this standard practice.