Vinyl Me Please (store, exclusives, swaps, etc)

Btsvinylfarm said:
The problem is 2 fold. 1st) the revival in vinyl has outpaced the revival in vinyl manufacturing. There's less capacity than there was when vinyl was King, and though demand levels are nowhere near what they weird pre-digital, there's still an imbalance between product demand and output. This contributes to quality issues because the limited number of plants are too swamped to focus enough on QC - their goal is to move as much product as possible in the least amount of time. We need more manufacturers. 2nd) the equipment most places are using are nearly (and in some cases more) half a century old. This can lead to a higher rate of defects than in the past as well. We need newer machinery.
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Mmmmmmmm thank you very much for this explanation! It makes so much sense, especially after reading @marshall say that before (before the vinyl revival period), he had literally zero issues!

Let’s hope more pressing plants open up, if the vinyl industry is still booming! I hope the vinyl revival lasts, because I love vinyl and high quality reissues of albums I love/love from discovery!
 
marshall said:
I bought plenty back then. Zero issues. Literally would just open and play.
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Ok, I'm not trying to open a new can of worms but I've often wondered- and I'm assuming you were a youth in the 60s/70s, but was your turntable/speakers anywhere comparable to what you have now? A lot of the setups that young people would have had back then may not have exposed flaws like what people around here would consider an acceptable entry level system today.
 
TheThinWhiteDuke said:
Ok, I'm not trying to open a new can of worms but I've often wondered- and I'm assuming you were a youth in the 60s/70s, but was your turntable/speakers anywhere comparable to what you have now? A lot of the setups that young people would have had back then may not have exposed flaws like what people around here would consider an acceptable entry level system today.
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Grew up in 70s/80s and had my dad’s system. It wasn’t as nice as mine now but was a Realistic set up with a decent table. I still have those records and play them today and they are all still dead flat. Same with vintage presses I buy now. I will give you that some of the new remastered stuff sounds phenomenal and even better from a pure sound standpoint but warps and pressing defects are more of an issue.
 
Waitressboy said:
I have zero idea about systems and migration, so I have to ask. Is it normal or usual that a system migration takes two months??? They are "near the end" now; is this normal? Or is this Voldemort?
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NathanRicaud said:
Is is very abnormal for a system migration to take this long! This is due to Voldermort casting a nasty spell on VMP! 😈👺💥
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Nathan is partially correct. This is very abnormal. But this is not due to some spell which implies vmp has zero accountability and this just happened to them. Nope. They caused this themselves. They should have not done this during the busiest time of the year which is usually a black out time for most companies that know what they are doing. There should have been extremely minimal impact on customers. Other than it looking new, it actually should have been blind to customers. They should have tested the heck out of this in a test environment before going live in production. They should have had a conversion plan. There are so many things that should have happened that did not. This is one of the worst migrations I've seen implemented ever.
 
I got to pick a replacement record (Alma Con Alma) for RUN DMC due to warpage which now shows as shipped on my Orders page. Problem is, I never got a tracking text or update in my USPS app. When I manually entered the number, it shows tentative delivery Tuesday, Jan. 9 in Santa Monica, CA.

I live in Michigan and all of my orders have always come here. Not encouraging for future interactions with VMP logistics.
 
Expensive Headache said:
I got to pick a replacement record (Alma Con Alma) for RUN DMC due to warpage which now shows as shipped on my Orders page. Problem is, I never got a tracking text or update in my USPS app. When I manually entered the number, it shows tentative delivery Tuesday, Jan. 9 in Santa Monica, CA.

I live in Michigan and all of my orders have always come here. Not encouraging for future interactions with VMP logistics.
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This is starting to sound like it might be A Thing:

 
I’ve filed PayPal claims for my outstanding VMP orders. You don’t get to keep my money for months, not send out the products I ordered, not give proper updates, and be unresponsive to inquiries. I’m sorry, but this is not just a migration issue. They are having operations issues bigger than website migration.

Additionally, website migration doesn’t hinder their ability to have clear communication with their customers who they’ve essentially left in the dark. Nothing is stopping them from communicating. Being unresponsive is a deliberate action. So is turning off comments on Instagram and ignoring everyone on social media. They are aware and this is how they are choosing to deal with the situation. It doesn’t give me confidence in them as a company.
 
Just got an auto response that they are still working on answering my question.
The question was simply a response to their refund issues emails. They haven’t posted in the 72 hours they said they would.

maybe this will be resolved by March
 
btf1980 said:
I’ve filed PayPal claims for my outstanding VMP orders. You don’t get to keep my money for months, not send out the products I ordered, not give proper updates, and be unresponsive to inquiries. I’m sorry, but this is not just a migration issue. They are having operations issues bigger than website migration.

Additionally, website migration doesn’t hinder their ability to have clear communication with their customers who they’ve essentially left in the dark. Nothing is stopping them from communicating. Being unresponsive is a deliberate action. So is turning off comments on Instagram and ignoring everyone on social media. They are aware and this is how they are choosing to deal with the situation. It doesn’t give me confidence in them as a company.
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Yes and I'll add to this that it appears in many cases they're pushing refunds to old credit card numbers. I had four items refunded over the past several weeks, 2 that were new purchases went through, the other two that were from November never appeared, new card arrived early December... totally same number, just new expiry date. Shouldn't be an issue, but apparently is.

Actually, I'm going to submit this as my suggestion for the new VMP slogan:

VMP - Shouldn't Be An Issue, But Apparently Is
 
Mather said:
Yes and I'll add to this that it appears in many cases they're pushing refunds to old credit card numbers. I had four items refunded over the past several weeks, 2 that were new purchases went through, the other two that were from November never appeared, new card arrived early December... totally same number, just new expiry date. Shouldn't be an issue, but apparently is.

Actually, I'm going to submit this as my suggestion for the new VMP slogan:

VMP - Shouldn't Be An Issue, But Apparently Is
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Yeah in refund emails it fails to mention to which payment method or any identifiers of sorts. All internal numbering and verbiage.

So they sent my November package to somewhere (they don’t event know) and refunded my purchase to who knows where.
 
You know what a fun part of this whole VMP shipping shit show has been? Trying to find my unfulfilled orders that are buried on my orders page and seeing past albums I've received from VMP I love and digging them out.

Like in March of 2017 I ordered Taj Mahal's Taj Mahal exclusive (for $19!). Love that album.

Or that I got The Beatles' Sgt. Peppers and Beyonce's Beyonce albums as a Swaps! Now those are truly Essential records!

Although, one has to figure the fact that the orders are not listed chronologically in the new system is part of the problem that results in me having two albums (one from early Nov, one from early Dec.) still listed as "Unfulfilled", yet people are already receiving exclusives they ordered last week. Is there no way to sort the unfulfilled list chronologically at the Saddle Creek warehouse?
 
Still waiting on over 20 records from November. Received probably my 7th or 8th email variation saying “hey we are still trying to get to the bottom of it all etc etc”. It comes across totally patronising. Is clearly a cut and paste job. Mentions no specific info and is completely misjudging the epic scale of the issue.
the email actually ends with them saying I should send THEM good vibes!?!

Wtf.
 
The email received today (Sunday) says.....


“As you've probably guessed by now, we've been completely slammed with requests like yours and we're answering each one in the order we got them. The issue you emailed us about, and your growing frustration, both matter more than anything else to us right now and we aren't going to rest until they've both been solved.

Just like you, we hope the next email you get from us is one saying everything is fixed and your records are on a truck that's speeding towards your home. In the meantime, please hang in there and send us good vibes. We're sending the same back to you 😊

<3 VMP
 
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