Vinyl Me Please (store, exclusives, swaps, etc)

Btsvinylfarm said:
It's less intended to be "actionable" than it is to bring a whole lot of user feedback to them at once. They've disable comments on instagram for the past month, and I don't know about Twitter or FB. It's a win if they see this at all.

Also, FWIW, I've had some pretty good recent success using small opinion polls like this to push some campaigns for a notable label to start work on a few pet projects, so you never know ¯\_(ツ)_/¯
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Oh, I get that, but to do something like you're proposing is the equivalent of asking people "Do you think VMP should ship everyone a unicorn with the next ROTM?" It has about the same level of realistic probability. As others have pointed out, because it's an internet poll, it also doesn't have any level of accuracy. There's no way to prove that anyone who voted on it is a current paying member and that if they did something so monumentally (financially) stupid, it would actually guarantee continued membership, or any former members who would sign up again if the company did this. Moreover, it's already too late. If they were going to do a delay, they would have needed to decide that immediately after the migration proved to be a debacle, and done it for January (though still impossible given the contracts they've signed for the ROTM schedule).

They know people are angry - the number of order and membership cancellations in the last two months is likely quite a bit higher than any time before. Granted, their system is so botched that pulling any metrics from it is likely an even bigger headache than the previous duct tape and chewing gum system they'd created on their own. The damage will be clear on final Q4 revenues, spilling over into Q1, and they'll be thankful they didn't make it worse by losing an entire month's revenue on top of everything else.
 
serotonein said:
if they did something so monumentally (financially) stupid, it would actually guarantee continued membership, or any former members who would sign up again if the company did this.

The damage will be clear on final Q4 revenues, spilling over into Q1, and they'll be thankful they didn't make it worse by losing an entire month's revenue on top of everything else.
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I think you're over analyzing this way too much. The intent is to let them know people are upset; cut and dry. They've cut off a lot of feedback channels since the migration, so it's been difficult to get them that feedback.

As far as the bold, by not fixing it they're likely making a worse financial decision. If they ever did delay an RotM (they won't, intentionally), they wouldn't lose the revenue they'd simply delay the timing of it - note that they likely can't (or shouldn't) recognize revenue the 1st of every month when renewal charges hit. They can see the cash flow, but it's unearned revenue until they fulfill the order. If they're in such dire straits that they can't sustain operations for 7 days without the cash flow. It's far worse for them to allow the problem to persist and be shipping product for free than to delay timing of rev rec. And, with the delays being what they are, they likely aren't recognizing the revenue on time anyways. Especially now, with minimum membership at 3 months, they certainly better be deferring that revenue...

On a quarterly basis, a delay wouldn't even be noticed if they fixed the problem during the shutdown period.
 
I just got my TLC records in the mail, but Run-DMC remains unfulfilled. Also, aside from the usual “On Rotation” and weekly emails, I haven’t heard jack shit from them in the past month concerning delays, unfulfilled orders and all that.
 
Btsvinylfarm said:
I think you're over analyzing this way too much. The intent is to let them know people are upset; cut and dry. They've cut off a lot of feedback channels since the migration, so it's been difficult to get them that feedback.

As far as the bold, by not fixing it they're likely making a worse financial decision. If they ever did delay an RotM (they won't, intentionally), they wouldn't lose the revenue they'd simply delay the timing of it - note that they likely can't (or shouldn't) recognize revenue the 1st of every month when renewal charges hit. They can see the cash flow, but it's unearned revenue until they fulfill the order. If they're in such dire straits that they can't sustain operations for 7 days without the cash flow. It's far worse for them to allow the problem to persist and be shipping product for free than to delay timing of rev rec. And, with the delays being what they are, they likely aren't recognizing the revenue on time anyways. Especially now, with minimum membership at 3 months, they certainly better be deferring that revenue...

On a quarterly basis, a delay wouldn't even be noticed if they fixed the problem during the shutdown period.
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I'd cancel my membership if they delayed (to my knowledge if I wasn't here or reddit) for no reason. I imagine many others, they signed up for X months and for them to say "sorry other people aren't happy so were going to make you wait longer on purpose" wouoldn't go over well. Just drop it, it's not going to happen, your poll proves nothing and provides no tangible insight into anything.
 
Btsvinylfarm said:
Wait...so you'd be so mad that you would cancel if your RotM was delayed a week or two?

Wow! What a concept...so now you agree people who had delays in December are right to be upset? ;)
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Yes, if they purposely delayed (not due to a mishap, human error, etc) then I would cancel. If it was due to a mishap in migration, human error, etc I would give them the benefit of the doubt (which is exactly what I am doing now)
 
Selaws said:
Just had an email from Pauly, fastest response time I have ever had.

'Terribly sorry about all of this.
So I know I told you you shouldn't be worried, but that was before we found out about a recent human error that involved sending the wrong shipments to the wrong places.
Was it just this record that this is happening to?'

So it WAS sent to Limerick, Ireland. The fact that they are asking me what was in the package is a worry as well. I genuinely feel sorry for the CS guys, they've always been polite and helpful whenever I have talked to them, and I felt myself getting angry at the whole thing until I realised its not CS's fault.
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UPDATE:

So I like to think of myself as a pretty chilled guy, but this has really annoyed me. Pauly got back to me again and remember that guy who got a stack of the TVZ records sent to him by mistake? Well, apparently there was just a handful of people that the record was shipped to and each package was full of copies. Sounds like my package which was sent to Ireland may have been one of these (which explains the large weight stated) and even though I flagged to CS the day tracking became available, they assured me it was actually going to my address. Some lucky dude in Ireland will receive my, and a load of other members, records tomorrow (not that its anyone's fault other than VMP of course).

As a result of this whoever ordered the TVZ record (Our Mother The Mountain) now has to wait un to 10 days whilst VMP tries to get replacement copies THEN they will be shipped out.
 
Selaws said:
UPDATE:

So I like to think of myself as a pretty chilled guy, but this has really annoyed me. Pauly got back to me again and remember that guy who got a stack of the TVZ records sent to him by mistake? Well, apparently there was just a handful of people that the record was shipped to and each package was full of copies. Sounds like my package which was sent to Ireland may have been one of these (which explains the large weight stated) and even though I flagged to CS the day tracking became available, they assured me it was actually going to my address. Some lucky dude in Ireland will receive my, and a load of other members, records tomorrow (not that its anyone's fault other than VMP of course).

As a result of this whoever ordered the TVZ record (Our Mother The Mountain) now has to wait un to 10 days whilst VMP tries to get replacement copies THEN they will be shipped out.
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Wow, this is messed up. And my copy of that is going to be held until March since I ordered with the new Caribou (Paul confirmed today about orders not being split on the new system), so Im going to put my chances of actually getting a copy at real slim.
 
chemman14 said:
Yes, if they purposely delayed (not due to a mishap, human error, etc) then I would cancel. If it was due to a mishap in migration, human error, etc I would give them the benefit of the doubt (which is exactly what I am doing now)
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I remember when I used to give them the benefit of the doubt... It was a time my children, many moons ago, before the great migration... Before the Black Friday, prior to the overselling, before the times of the warps, prior to the great raising of prices, before they were thankful 4 members, many months prior to the Bluenote Anthology battles, prior to the great Experience Unlimited theft, before the second great website crash of 2018, many moons prior to th-

-walks into traffic-
 
Mather said:
I remember when I used to give them the benefit of the doubt... It was a time my children, many moons ago, before the great migration... Before the Black Friday, prior to the overselling, before the times of the warps, prior to the great raising of prices, before they were thankful 4 members, many months prior to the Bluenote Anthology battles, prior to the great Experience Unlimited theft, before the second great website crash of 2018, many moons prior to th-

-walks into traffic-
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You forgot to mention the great battle at Snoop Gate.
 
Indymisanthrope said:
Remember when the multiple copy thing first started showing up on reddit and they were like "okay, okay, we knew there was a screw-up and that this was going to impact a couple of people's shipments. Everybody settle down, it's NBD."

And then it continued for 2 more months?
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Bitter irony comes back to haunt me on this one as well. I have been sending my girlfriend the photos of those big package errors and when she saw the TVZ one she actually said "Wait, didn't you order that? Imagine if you get a big pile instead of your 1 record.....or maybe yours is in that guy's pile". :ROFLMAO:
 
Indymisanthrope said:
Remember when the multiple copy thing first started showing up on reddit and they were like "okay, okay, we knew there was a screw-up and that this was going to impact a couple of people's shipments. Everybody settle down, it's NBD."

And then it continued for 2 more months?
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The thing is, Pauly is saying in the reddit thread that while the Mobb Deep issue was system generated, that was fixed last month and that the recent ones are "human error" at fulfillment - so he's saying this is an issue at Saddle Creek.

It's kinda hard to believe...
 
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