YimYames
Member
they didn't have a choice, they've been reading social media for 2 months.
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
they didn't have a choice, they've been reading social media for 2 months.
I actually think it may have gone out to EVERYONE (instead of only those impacted by issues like they’ve done often in the past).
I canceled when the forum went down in May (Hi anyone that remembers me!), haven’t made a single purchase there since and I even received it.
Hollywood
Well-Known Member
You think!?!I'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...magazine.vinylmeplease.com
Melancholy_Melody
Member
I also got the email and I am no longer a member.
Lacubrious
Member
I'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...
Hollywood
Well-Known Member
Too little too late I'm afraid!
If they're estimating it's going to take a couple of weeks to catch up with the emails then they must have thousands to work through.
Hollywood
Well-Known Member
I got it as well.
foks
Member
This is unfair. People railing on them for an apology and when it finally comes people are like "oh as if you can believe that".
Do you think they meant to send 50 copies of the same album to random customers? Of course not. They fucked up and are owning it, which is really all they can do at this point.
High Rant District
Active Member
I'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...
No one took responsibility. It is signed "VMP Team". Not a single person was willing to take personal responsibility.
oldschoolkirby
Well-Known Member
Things I like about this:I'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...
- They have added customer service people
- The internal "action response team" seems like a good idea
- Fairly transparent about the issues at hand
- Recognizing the need for better & more communication
Things I would have liked to see:
- The lack of a benefit/coupon/discount/credit/etc, like Joe Mac mentioned
- Could have been more specific about how they will prevent this from happening ever again
Joe Mac
Well-Known Member
Not only that you take responsibility when something happens, not 2 fucking months later. You take responsibility by actions, not just words. They've put out such a sanctimonious, narcissistic message here that offers no solutions or gestures at all.
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oldschoolkirby
Well-Known Member
I would interpret using "VMP team" as everybody owning some responsibility - from the management decisions that kicked off the whole rotten chain of events, to the "human error" in the warehouse, to the inability of CS to respond in a timely fashion, etc etc...
But I get where you're coming from too - the CEO signing it would have been nice to see.
Hollywood
Well-Known Member
That's what I'm most disappointed with.
Murfocakes
custom title approved by jamieanderson1968
They did send out 30,000 free records. However your free record was sent to someone else
displayname
Well-Known Member
This comment in no way restores my faith in VMP's ability to run their business, but it does help me respect them just a little more than I did yesterday.I'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...
Now if they actually make changes, I'll respect them more. But I need some action before trust in any form is awarded.
swamp
Well-Known Member
I did get an email saying I have a 28,980 pound package waiting for me at my local FedEx Office.
Murfocakes
custom title approved by jamieanderson1968
You must have got my free record too.
Ethos99
Well-Known Member
They could clean out that old inventory by giving free records! You know the inventory they just can seem to move like Torres or Big Bill Broonzy. Or half the shit they normally have for swaps.