Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
jamieanderson1968
ninniest jackaninny
So this is what they come up when they have more time?
NathanRicaud
Well-Known Member
foks
Member
So what's your answer? Sure they should have said something sooner, but they can't really fix that now. It's rock and hard place.
An answer that would please everyone is giving everyone $200 but even that can't do that.
Dead C
Well-Known Member
Not unfair
Stringthing75
Member
By me being almost the first to comment when I realised this I got an instant reply on IG and then a mail from Paul. I don’t want to dig the guy out but he said he wasn’t ignoring me but I wasn’t the only one in the queue. It comes across pretty snarkily.
anyway claims my missing November 20+ orders have been sitting picked and packed but they don’t know my address.
Which is kinda odd cos they’ve sent me the last two ROTM’s no problem.
I just don’t know what to believe anymore.
Stringthing75
Member
Perhaps just respond and actually see an issue through. I’ve now had stop start emails with no resolution.
I just want my records. They should be emailing customer ls directly. Not spouting nonsense nothing statements on reddit and Instagram.
I can tell you right now none of my outstanding orders were anything other than bog standard stock items. Their apology makes it sound as if anyone missing orders was all preorders Or out of the ordinary stuff.
just tired of it all now.
foks
Member
I agree, this is something they obviously should be doing, and it sounds like a huge part of this was their lack of CS staff, which they now have four more of. So hopefully you'll start to see movement there.
Teeeee
Well-Known Member
WHAT??? They are claiming your records are ready to go and have been? But they haven't sent them, they're just sitting on the side, because THEY DON'T HAVE YOUR ADDRESS??? Even if this was true (it can't be), they couldn't think of a single way to solve that problem? Not one? I can think of one right now: email you and ask you for your address. Here's another: respond to your requests and ask at the same time. And another: pull up the old database and look up your address. Just brainstorms.
I don't understand how they could even think that was an acceptable "excuse".
I really hope it gets sorted out for you and soon! You've been very patient.
NathanRicaud
Well-Known Member
Stringthing75
Member
Thanks. Yeah his exact words were that they were “picked and packed” and it looks like an address issue so could I please tell them my shipping address.
bear in mind I have never ever lost visibility of all my order information simply by logging into my account.
I would be astonished if I can see information that they can’t. So if I can see all my order info then I am sure they can too.
but yeah they could just have asked me. But maybe they didn’t know they were mine? Who knows. It’s all BS. I still think there are other issues because nothing they are saying stacks up.
fingers crossed.
meanwhile I got 7 records shipped by Secretly Society on Monday and they turned up here in Scotland today. No issues. No hassle. No fuss.
Teeeee
Well-Known Member
How out of character and crazy is Voldermort being right now!!!
Not at all out of character. That's the thing. The eff ups are not new. They've thought of new ways to achieve those eff ups. But the eff ups and non-communication and condescending attitude are not new.
sahomerrocks
Well-Known Member
Saying that the reason you're ignoring my customer service inquiry is that you fucked up too much to keep track of all your customer service inquiries is not an apology
Mather
Unknown Member
-reads apology-
oh my god take my MONEY!
-pause-
NNNNNOOO!!
-throws computer out window
-brushes off hands in quiet satisfaction
-absent-mindedly pulls out phone
-shrieks in horror, throws phone in lake
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NathanRicaud
Well-Known Member
That is true actually! Oh gosh!!! It really is just unreal how more effed up/more downwards things have been going for Voldermort since the store migration.......
wingclipper
Well-Known Member
This is nit picky but as someone that works with a large number of customers, using the term “edge” issue when talking about customers who are having problems, would really bother me if one of my employees addressed our customer base that way
Joe Mac
Well-Known Member
Since the store migration? Really? You believe thats the problem? Not just a symptom?
Was the forum shutsown since the store migration? Did the Nat Turner buckets fiasco happen since the migraton? Was @Murfocakes and others getting no records for months at the end of 2018 since the store migration? Etc. Etc, ad infinitum
I think there is hope for you. I was in your situation, managed to DM Pauly on Reddit and he sorted me out.