Vinyl Me Please (store, exclusives, swaps, etc)

Ericj32 said:
I work for a very large company and we all had training on something similar called “net promoter score” with customers who were “promoters” vs. “detractors.” I was excited about this push since I actually had meetings regularly with external clients and heard a lot of their frustrations with our business. But leadership got real cute with how they interpreted “customer” and decided that our only real customer was the finance dept, because they gave us funding to hire employees, and all of our clients signed contracts with the larger business, not with our team specifically. It’s some real bs.
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My company is obsessed with NPS. I'm sure that's exactly what this survey was for. Though it's interesting if this is the first one they've sent out.
 
Indymisanthrope said:
I know. We’ve hit that weird point in the discussion where explaining our own views feels to the other person like we’re trying to further the argument, and I’m really not. I get and respect where you’re coming from.
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I hear you. I feel the same way.

Plus, we all read and interpret everything differently, obviously. Part of my fear is anything I've posted reading to anyone else like I'm endorsing or encouraging legitimate attacks toward her, which is why I just keep trying to clarify that, I guess. I'm not even one to email Matt directly, but we are also all invested in this at different levels. They don't owe me $1,000 worth of merchandise. If they did, I might feel differently.

My main pushback, overall, is on any attempts to gaslight the customers or paint VMP as the true victims and displace blame elsewhere. I feel like they've done that enough for themselves from the beginning. VMP created these situations and has shown very little compassion, while continuously asking for it. It is what it is at this point. You stay or you don't. You work to get compensation or you don't.

As for VMP, If they are feeling the stress, that's a good thing. When you erase a forum, freeze and delete social media comments, ghost on reddit, and refuse to respond to customers who are dealing with outstanding issues -- many of which are creating problems in real time like delayed holiday gifts and overcharges -- that creates understandable frustration, if not rage. While I do believe that the new IG and email apology is the right move, I also view it as something they were forced into that they would have continued avoiding if they could have. I credit that to members pushing back and demanding that accountability, whether through exposing these issues on an increasingly more visible level, or other means. That's why I also view people throwing sentiments toward them like "I've had no problems. You have nothing to apologize for!! Customer for life!!!" as not only extremely counterproductive, but really shitty for those finally feeling some sort of hope their issues will get resolved. Let them take the hit and responsibility and feel it. Being allowed to continue sheltering themselves from the responsibility and accountability is bad for everyone on all sides.

Things like this are also a bad look

Screenshot_20200111-145544_Instagram.jpg
 
Dead C said:
I hear you. I feel the same way.

Plus, we all read and interpret everything differently, obviously. Part of my fear is anything I've posted reading to anyone else like I'm endorsing or encouraging legitimate attacks toward her, which is why I just keep trying to clarify that, I guess. I'm not even one to email Matt directly, but we are also all invested in this at different levels. They don't owe me $1,000 worth of merchandise. If they did, I might feel differently.

My main pushback, overall, is on any attempts to gaslight the customers or paint VMP as the true victims and displace blame elsewhere. I feel like they've done that enough for themselves from the beginning. VMP created these situations and has shown very little compassion, while continuously asking for it. It is what it is at this point. You stay or you don't. You work to get compensation or you don't.

As for VMP, If they are feeling the stress, that's a good thing. When you erase a forum, freeze and delete social media comments, ghost on reddit, and refuse to respond to customers who are dealing with outstanding issues -- many of which are creating problems in real time like delayed holiday gifts and overcharges -- that creates understandable frustration, if not rage. While I do believe that the new IG and email apology is the right move, I also view it as something they were forced into that they would have continued avoiding if they could have. I credit that to members pushing back and demanding that accountability, whether through exposing these issues on an increasingly more visible level, or other means. That's why I also view people throwing sentiments toward them like "I've had no problems. You have nothing to apologize for!! Customer for life!!!" as not only extremely counterproductive, but really shitty for those finally feeling some sort of hope their issues will get resolved. Let them take the hit and responsibility and feel it. Being allowed to continue sheltering themselves from the responsibility and accountability is bad for everyone on all sides.

Things like this are also a bad look

View attachment 29172
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That is the definition of tone deaf. I wish there was a puke emoji or grimace emoji to give this post. Jesus.
 
In the middle of all this, @Mather said "Son of a..." while @marshall ripped his heart right out of him because @marshall said he didn't know who @Mather was, either implying he had him on ignore, or implying that he never noticed him before.

The rest was a lof of "she bla bla bla"

"she shouldn't have bla bla"

"bla bla mad bla bla"

The usual, really.

EDIT: Oh, and Clint Howard tributes were easily the highlight.
 
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