Vinyl Me Please (store, exclusives, swaps, etc)

dhodo said:
I mean, I've never had another experience where I didn't get something I ordered and paid for AND couldn't get in touch with customer service for a week about it, while they are responding to other people within hours, so I'm not sure I agree with you there. There is literally no excuse for why they haven't responded yet.
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I have you had issues with them before? I probably email them regarding 1 out of every 3 orders due to receiving a damaged product, right now I am 2 weeks in and still waiting for a reply on my Rick Ross damaged jacket I have no clue why sometimes they reply back super fast and other times you end up waiting forever but they have always gotten back to me eventually I imagine they will eventually get back to me this time too. Obviously you have every right to be frustrated. This is basically on brand for VMP at this point unfortunately. Regardless, I hope you either get your albums or an email reply soon. No one deserves this much frustration and anxiety.
 
TenderLovingKiller® said:
I have you had issues with them before? I probably email them regarding 1 out of every 3 orders due to receiving a damaged product, right now I am 2 weeks in and still waiting for a reply on my Rick Ross damaged jacket I have no clue why sometimes they reply back super fast and other times you end up waiting forever but they have always gotten back to me eventually I imagine they will eventually get back to me this time too. Obviously you have every right to be frustrated. This is basically on brand for VMP at this point unfortunately. Regardless, I hope you either get your albums or an email reply soon. No one deserves this much frustration and anxiety.
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I have had issues and relatively reasonable responses. This is the first time I have not received a ROTM and the first time I have been completely ghosted. I mean, they worked my off menu swap ticket and ignored my hey, where the hell is the album I paid my subscription for ticket. I don't get it.
 
dhodo said:
I have had issues and reasonable responses. This is the first time I have not received a ROTM and the first time I have been completely ghosted. I mean, they worked my off menu swap ticket and ignored my hey, where the hell is the album I paid my subscription for ticket. I don't get it.
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Yeah, that sucks. Hopefully they will take care of you when/if they get back to you.
 
Here is a reminder to double check your swaps EVEN IF YOU HAD NO ISSUES INITIALLY!

My essentials swap to Ofege went through without a problem and has been locked since Tuesday, and I did not get one of those curated swap emails this week. This evening I thought I might check if anything had been added to swaps on another track, but when I logged in my account showed that I was slated to receive Stevie in Essentials! I was able to re-swap for Ofege.

Weird.
 
gregathon said:
Here is a reminder to double check your swaps EVEN IF YOU HAD NO ISSUES INITIALLY!

My essentials swap to Ofege went through without a problem and has been locked since Tuesday, and I did not get one of those curated swap emails this week. This evening I thought I might check if anything had been added to swaps on another track, but when I logged in my account showed that I was slated to receive Stevie in Essentials! I was able to re-swap for Ofege.

Weird.
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Crazy, mine did the same thing. Got my swap back for Stooges luckily.
 
gregathon said:
Here is a reminder to double check your swaps EVEN IF YOU HAD NO ISSUES INITIALLY!

My essentials swap to Ofege went through without a problem and has been locked since Tuesday, and I did not get one of those curated swap emails this week. This evening I thought I might check if anything had been added to swaps on another track, but when I logged in my account showed that I was slated to receive Stevie in Essentials! I was able to re-swap for Ofege.

Weird.
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Sigh... had tlc locked in Monday. Was still TLC as of this afternoon. It is now stevie nicks. If memory serves they have had this issue before where you are still getting what you had selected but at this point, I have no idea what I am getting. Was really pumped about that TLC though.
 
Webb_615 said:
Sigh... had tlc locked in Monday. Was still TLC as of this afternoon. It is now stevie nicks. If memory serves they have had this issue before where you are still getting what you had selected but at this point, I have no idea what I am getting. Was really pumped about that TLC though.
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Mine showed Ray Charles and now it's reverted back to Stevie ... Maybe I can contact them
 
Webb_615 said:
Sigh... had tlc locked in Monday. Was still TLC as of this afternoon. It is now stevie nicks. If memory serves they have had this issue before where you are still getting what you had selected but at this point, I have no idea what I am getting. Was really pumped about that TLC though.
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Check your Orders page ... I think you're good as long as it still shows up there.
 
@hatfieldpdx @agutierrezb - So I was thinking about my comment about how The Roots’ Phrenology “shits on” Shabaka’s and The Ancestors’ We Are Sent Here by History......and I definitely think what I said was wrong! Like the wording was disrespectful, regardless of my opinion. I looked so arrogant saying that! Even if it was about Britney Spears’ latest album, It’s still rude and disrespectful to talk like that! So thank you for calling me out on it! It’s so unattractive of me to talk like that too...😝

Shabaka’s and The Ancestors’ album is incredible! I actually can’t wait to spin the record when I receive it! 😇
 
One positive thing I would say about VMP is that whichever postal service they are using is superb for their shipping times. I had tracking info from them on the 24th and its just arrived at Heathrow customs. To put that in perspective my copy of the National Cherry Tree Vol 2 was sent on the 3rd April and its still not left the US. Another purchase using 'CAINIAO' started on the 13th and its still in the US.
 
Just also have checked my swaps and me too! 😳 My The Roots swap had changed back to Salt'n'pepa! Fortunately I was able to swap it back to The Roots as that is still available. Interestingly, my Errol swap to Outkast hadn't changed at all, nor did my swap from Stevie to Da Brat. :rolleyes:

So y'all, check your swaps/ orders page!
 
Selaws said:
One positive thing I would say about VMP is that whichever postal service they are using is superb for their shipping times. I had tracking info from them on the 24th and its just arrived at Heathrow customs. To put that in perspective my copy of the National Cherry Tree Vol 2 was sent on the 3rd April and its still not left the US. Another purchase using 'CAINIAO' started on the 13th and its still in the US.
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Same for me, I had 2 boxes from VMP arriving in Germany in just 7 days after them being send out, and that in Covid19 times. Just my Rick Ross single box somehow got stucked on transport and hasn't moved in over 6 days. Maybe it comes by ship haha.
 
gregathon said:
Here is a reminder to double check your swaps EVEN IF YOU HAD NO ISSUES INITIALLY!

My essentials swap to Ofege went through without a problem and has been locked since Tuesday, and I did not get one of those curated swap emails this week. This evening I thought I might check if anything had been added to swaps on another track, but when I logged in my account showed that I was slated to receive Stevie in Essentials! I was able to re-swap for Ofege.

Weird.
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Wow, so glad I was scanning through this thread and read this. I had swapped for Ray Charles on Monday, and then I just looked at my account today and it's gone! Poof! WTF
 
Better late than never; I finally got an answer and they changed my Swap to the Stevie Nicks ROTM which was the reason I subscribed in the first place before giving the Caroline Polachek Swap a shot.

As for now I'm just relieved that this got fixed; I'll decide in the next few days what to do with my subscription and whether to get back to them or not.
 
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